Elevator (in-home) Field Installation & Service Specialist (On-site or Remote)

Description

• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.
• Create sales orders and return material authorizations on repair parts.
• Attend, support, and lead facility or field training sessions for elevators.
• Assist in the development and review of technical documents and training materials
• Create sales orders and process return material authorizations for repair parts
• Provide information about products, services and application information.
• Support technical support and training teams with special projects as needed
• Conduct training sessions (in-person in Sarasota, FL, virtually, or on-site at dealer locations)
• Support the training and technical support teams.
• Develop or review technical documents as needed.
• Deliver phone and email support for installation, service, and product questions
• Lead facility and field training for homelifts and elevator products

Requirements

• Understanding of the homelift market, preferably shaftless, and end-customer issues
• Ability to prioritize and manage multiple customer issues
• Complete understanding of homelift, vertical platform lift, or elevator technology
• Working knowledge of electrical and mechanical systems
• Able to explain complex concepts in a simple manner
• Must possess a valid driver's license and be willing to travel with varied notice
• Strong written and verbal communication skills
• Understanding of electrical and mechanical systems
• Well-organized, able to manage travel and prioritize multiple issues
• Ability to organize travel, and be able to travel for at least two weeks at a time
• Valid driver’s license and willingness to travel as needed
• Knowledge of computer applications, including the Internet, Google platform, and Microsoft Office applications
• Confident and comfortable speaking to small groups
• Ability to read and understand schematics
• Strong understanding of homelifts, vertical platform lifts, or elevator systems
• Strong interpersonal skills – written and verbal
• Familiarity with the Google platform and Microsoft Office Suite
• Proficiency with digital tools: webinars, video, interactive learning
• Ability to explain technical concepts clearly and simply
• Ability to read and interpret schematics
• Able to speak confidently in front of small groups
• Knowledge of current training techniques and tools including webinars, video, and interactive learning

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance