Studio Leader - Healthcare

Description

• Prepare proposals, define scope and estimate fees that are easy to understand and ensure profitability
• Advise the Market Leader of project lead performance and team(s) dynamic on a quarterly basis
• Manage expectations of project leads and Teammates, cast a vision for success of the studio
• Mentor all Teammates in the execution of their responsibilities
• Organize and prioritize tasks as needed to complete within the identified time frame
• Review project budgets and coordinate regarding fees with peers to ensure profitability as well as consistency across studio and/or practice area
• Prioritize and effectively meet deadlines, delegate tasks and provide high quality service to clients
• Provide studio performance feedback to Market Leader and Practice Leaders
• Deliver feedback to inspire continuous learning
• Be actively engaged and proactive in monitoring revenue for Clients and/or accounts within local office as well as national teammates if applicable
• Mentor project leads on written and oral communication, presentation skills, time management, and prioritizing their team’s workload
• Assist project leads in rebalancing workload between teams if necessary; final authority over delegation of client/account assignments and/or project assignments
• Enforce project planning and tracking by project leads and PMs in their usage of Deltek Vision/Vantagepoint.
• Ensure billings are current and completed by project leads and PMs within time frame.
• Maintain relationships with existing clients and build relationships with new clients, including specific service delivery partner relationships and ability to “salvage” troubled Clients, accounts, and/or projects if needed
• Set goals with project leads and create opportunities to achieve these goals
• Coordinate with peer Studio Leaders regarding client or practice specific revenue trends
• Review financial reports and utilize the data for evaluating positive performance and identify areas for improvement
• Ensure Team Leaders are managing their Teammate’s timesheets, utilization and billable percentage targets
• Attend client meetings and KPI (Key Performance Indicators) reviews with Market Leader or Practice Leaders as requested
• Keep a pulse on client satisfaction; maintain solid relationships with clients and solicit feedback on performance regularly
• Foster a positive studio environment and maintain harmony
• Conduct performance evaluations for your direct reports within studio as needed
• Mentor Teammates on understanding the fundamentals of timesheet entries, project budgets, and the invoicing process
• Manage studio utilization to meet targets and ensure a balanced workload
• Prepare project budgets and mentor/support Teammates to follow them; teach Teammates to prepare them on their own
• Participate in professional organizations and events to increase firm’s profile; strive for a leadership role such as Committee chair assignments/board level positions for industry and commercial real estate organizations
• Guide project leads in utilizing all NELSON resources within their office, within the team/account, and across the network to deliver quality technical and/or creative design
• Evaluate teams’ skills and provide staffing recommendations to Market Leader or Practice Area Leader
• Conduct employee performance evaluations within studio on an annual basis and provide feedback to the Market Leader; recommend salary increases for teammates with Market Leader
• Ensure project leads within studio are following NELSON protocol for QA/QC; provide QA/QC support as necessary
• Review monthly project plan updates to ensure project plans are current and on track
• Assist in collecting AR and escalate issues with client which may delay payment to the Market Leader, or Practice Leader
• Participate in the staffing process; assist with seeking new talent and conduct interview with Market Leader
• Develop network to support the recruiting efforts for the firm
• Ensure internal reporting is completed in Deltek Vision / Vantagepoint on time. (i.e. time sheet approvals, project planning and pipeline projections as applicable)
• Provide opportunities to utilize individual’s strengths for their professional development as well as team performance
• Provide budget/proposal support including additional services and reallocations to manage project profitability
• Coordinate with Market Leader and Practice Leaders to forecast revenue annually and direct project leads to ensure projections are on track; correct course as needed to ensure revenue projections are met
• Meet weekly with the project leads to ensure all work is progressing as scheduled. Provide direction to project leads to resolve issues that are project related or between Teammates
• Develop project leads in core responsibilities for their role
• Coordinate with Market Leader and Practice Area Leader when staffing decisions affect both parties’ initiatives
• Support the initiative of the local/regional Technical Leader; share experiences within the studio to inform best practices that will benefit the firm

Requirements

• Effectively communicate, both verbally and in writing
• Be knowledgeable about projects within the teams
• Resolve conflict and have difficult conversations with Teammates, peers, upper management and/or clients when necessary
• Proficiency in understanding of financial management concepts
• Knowledge of design, trends, construction methodology, materials application and manufacturer-supplier appropriateness within the Healthcare Sector (Medical)
• Experience as a Team Director, Account Manager, and/or Project Manager required
• Bachelor’s degree in Interior Design or Architecture from an accredited University
• Proficiency in Deltek Vision / Vantagepoint
• Think Boldly - Exude a passion for problem solving, creativity and curiosity in everything you do
• Keep It Real - Communicate with empathy, transparency and respect to support each other in the pursuit of great work
• Proficiency in MS Office, including Word, Excel and Outlook
• Possess code knowledge and ensure team has incorporated permitting requirements into the deliverables
• 15+ years of experience working in the field of Interior Design and/or Architecture; or equivalent in appropriate education and experience
• Basic knowledge of sustainability, integrated design and LEED, Well, EnergyStar guidelines

Benefits

• Paid time off and holiday pay
• Flexible working schedules and work from home options based on client’s needs
• Pet Insurance
• Wellness program with rewards for healthy activities
• Opportunities for career advancement
• Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization
• 401(K) plan with company match
• Full health benefits including medical, dental, and vision
• Paid parental leave

Training + Development

Interview process

Visa Sponsorship

Security clearance