BIM Software Technical Support Specialist at Trimble Inc. in Leeds, England, United Kingdom | Kablio

Role

Description

crm tickets

defect management

technical support

user documentation

software testing

root cause

Complete defect tickets on the CRM database
Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
Answer incoming support calls courteously and within defined timescales as and when required
Provide technical support to the Sales Team as required
Assist with the production of user documentation, manuals & help files as necessary
Provide high level technical support to customers
Liaising with development to achieve set goals
Help maintain the list of defects and enhancements
Provide problem solving service for customers relating to Estimating software packages
Help find the root cause of defects as they are found
Complete customer support tickets on the CRM database
Help maintain the list of future enhancements
Test new versions of software as necessary
Provide technical support to other members of the support team

Requirements

mep software

problem solving

troubleshooting

customer support

communication

construction estimating

Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective
Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
Excellent written and verbal communication skills
Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
Experience in a customer service role and/or technical support role
Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.

Inclusion & Diversity

30%

Female Representation

Percentage of employees globally who are female.

35%

Diverse Hiring

Percentage of new hires in the US in 2022 that were BIPOC.

327 Internship Diversity

Number of interns hired globally in 2023, with over half being women or people of color.

$880K

DEI Philanthropy

Invested in diversity, equity, and inclusion-related initiatives since 2021, toward a $1 million goal by 2025.

Female representation increased by 2.5 percentage points since 2019.

Articles

Trimble Careers — sales engineering & presales roles advice

Experiences with Trimble Business Center (grading & paving)

Rant on Trimble repair costs and right-to-repair issues

Critique of SketchUp subscription model under Trimble

Trimble hiring software developer (June 2024)

Role

Description

crm tickets

defect management

technical support

user documentation

software testing

root cause

Complete defect tickets on the CRM database
Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
Answer incoming support calls courteously and within defined timescales as and when required
Provide technical support to the Sales Team as required
Assist with the production of user documentation, manuals & help files as necessary
Provide high level technical support to customers
Liaising with development to achieve set goals
Help maintain the list of defects and enhancements
Provide problem solving service for customers relating to Estimating software packages
Help find the root cause of defects as they are found
Complete customer support tickets on the CRM database
Help maintain the list of future enhancements
Test new versions of software as necessary
Provide technical support to other members of the support team

Requirements

mep software

problem solving

troubleshooting

customer support

communication

construction estimating

Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective
Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues
Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
Excellent written and verbal communication skills
Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
Experience in a customer service role and/or technical support role
Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1978

Company Established

Trimble's origins as a provider of high-precision positioning solutions for the GPS market.

Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.

Culture + Values

Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.

Environment + Sustainability

1.5°C Alignment

Science-Based Targets

Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.

50% Reduction

Scope 1 & 2 Emissions

Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.

50% Reduction

Scope 3 Emissions

Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.

100% Renewables

Electricity Source

Commitment to sourcing 100% of electricity from renewable sources annually by 2025.

Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.