Description

The Benefits & LOA Specialist is responsible for daily administration and operational support of the company’s benefits and leave programs, ensuring employees receive timely, accurate assistance with health and welfare benefits, retirement plans, wellness offerings, and all leave‑of‑absence programs. The specialist partners closely with HR business partners, payroll, managers, and external vendors to provide high‑quality service, maintain compliance, and support an excellent employee experience across a multi‑state environment.

• Serve as primary contact for employee benefit inquiries, covering medical, dental, vision, life, disability, wellness, and retirement plans.
• Process daily benefit transactions, including new hire enrollments, qualifying life events, terminations, and corrections in HRIS/benefits systems.
• Support annual open enrollment by preparing systems, testing, communicating with employees, troubleshooting issues, and coordinating with vendors.
• Conduct data audits, eligibility reconciliations, and billing reviews to ensure accuracy between HR/payroll systems and benefit providers.
• Maintain up‑to‑date benefits documentation, employee guides, intranet content, and resource materials.
• Coordinate with vendors to resolve claim issues and employee concerns promptly and service‑orientedly.
• Assist with compliance activities such as ACA reporting, HIPAA processes, ERISA notices, and other regulatory requirements.
• Help employees with 401(k) enrollment questions, contribution changes, loans, and general plan inquiries.
• Liaise with the retirement plan provider on participant issues, data corrections, and routine administration needs.
• Support nondiscrimination testing and Form 5500 preparation by gathering data and collaborating with internal partners.
• Provide day‑to‑day support for employee leave requests, including FMLA, state leave programs, STD/LTD, parental leave, and company‑provided leaves.
• Partner with third‑party LOA administrators to ensure timely initiation, tracking, and processing of leaves.
• Communicate leave status, documentation requirements, return‑to‑work details, and policy expectations to employees and managers.
• Coordinate LOA‑related payroll actions such as pay adjustments, benefit premium changes, and time‑off entries.
• Maintain accurate LOA records, ensuring documentation is filed, updated, and compliant with federal and state regulations.
• Identify issues or trends in leave processing and recommend process improvements to enhance employee experience and consistency.
• Provide tier‑2 support to HR business partners, managers, and payroll on complex benefits and leave questions.
• Assist with vendor scorecard reviews, service escalations, and routine performance check‑ins.
• Support HR projects including plan updates, vendor transitions, system enhancements, and employee communication campaigns.

Requirements

• Minimum three years of experience in benefits administration, LOA administration, or related HR operations.
• Experience working with HRIS and benefits administration systems, comfortable navigating multiple platforms and vendors.
• Strong customer service skills to translate complex benefits and leave rules into understandable guidance.
• Excellent attention to detail, prioritization, and organizational skills in a high‑volume, deadline‑driven environment.
• Strong communication abilities and effectiveness working with employees, managers, vendors, and HR partners.
• Preferred experience in multi‑state environments or complex organizations undergoing change or growth.

Benefits

At Renuity, employees join a dynamic, fast‑paced, and collaborative team where their work directly contributes to the company’s success. Team members work closely with executive leadership, embrace innovation, and drive real impact, shaping the future of home improvement while building a career they can be proud of.

Training + Development

Interview process

Visa Sponsorship

Security clearance