Guest Service Associate (Food & Beverage)

As a Guest Service Associate in the Food & Beverage department, you will be responsible for ensuring exceptional guest experiences through prompt and courteous service. You will assist in the smooth operation of the F&B outlets, maintaining cleanliness, and providing knowledgeable assistance to guests regarding menu items and services.

• Ensure cleanliness and organization of the dining areas, including tables, chairs, and condiment stations.
• Attend staff meetings and training sessions as required.
• Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.
• Greet guests promptly and courteously upon arrival at the F&B outlets.
• Take food and beverage orders accurately and enter them into the POS system promptly.
• Handle cash and credit card transactions accurately and efficiently, following established procedures.
• Seat guests and provide them with menus in a timely manner.
• Adhere to all health and safety regulations and guidelines to ensure a safe environment for guests and staff.
• Monitor guest satisfaction and respond promptly and courteously to any complaints or concerns.
• Relay orders to the kitchen and bar staff and ensure timely delivery of food and beverages to guests.
• Collaborate with other team members to ensure smooth operation and guest satisfaction.
• Assist in the setup and breakdown of dining areas before and after service.

• Strong communication and interpersonal skills.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Physical ability to stand for extended periods and lift moderate weights.
• Maintain knowledge of current promotions, events, and special offers within the F&B outlets.
• Basic math skills for handling cash and processing transactions.
• Excellent multitasking abilities and attention to detail.
• Bachelors in hospitality management is preferred
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction.
• Knowledge of food and beverage products, including ingredients and preparation methods, is desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.