IT Technical Analyst (ITS - Power Supply)
Dte Energy
Executive tech support for devices, iOS, Office 365, coaching and issue resolution.
21 days ago ago
Expert & Leadership (13+ years)
Full Time
Detroit, MI
Hybrid
Company Size
9,500 Employees
Service Specialisms
Energy Delivery
Renewable Energy
Energy Efficiency
Energy Supply
Infrastructure Development
Smart Grid Technology
Sustainability Services
Engineering
Sector Specialisms
Electric Power Generation
Natural Gas
Renewable Natural Gas
Energy Marketing and Trading
Power Projects
Industrial Energy Solutions
Municipal Energy Solutions
Electric Cooperatives
Role
What you would be doing
data analysis
requirement gathering
issue resolution
infrastructure setup
tech evaluation
vendor coordination
- Engaging in both independent and collaborative analysis activities.
- Providing planning and time estimates for assignments.
- Actively participating in working sessions to gather features and requirements. This entails collecting information, analyzing needs, designing solutions, making recommendations, and taking part in the implementation process relevant to the area of responsibility.
- Handling trouble tickets and problem resolution when necessary.
- Working on projects of moderate to high complexity that may involve multiple business partners, interfaces, or systems.
- Acting as a liaison among stakeholders, project teams, and leadership to understand the organization's structure, policies, and operations. Collaborating with team members and aligning with our architectural direction to recommend pathways that help achieve organizational goals.
- Participating in the identification of high-potential technologies and coordinating their implementation into the standard application practices of DTE. This includes contributing to the development of plans, schedules, and projects to ensure timely and budget-friendly implementation of top-tier solutions that align with corporate goals.
- Collaborating closely with outside vendors to evaluate their solutions for relevance to DTE's business needs.
- Being responsible for setting up and repairing infrastructure, as well as resolving desktop incidents.
What you bring
ios
office365
device management
bachelor’s
5+ years
problem solving
- Ability to coordinate and resolve multiple support issues simultaneously.
- Experience in configuring and managing corporate or personal devices, including laptops, desktops, mobile devices, and video and teleconferencing equipment.
- Proficiency in troubleshooting and resolving issues related to iOS (Apple devices) and Office 365 applications (such as Outlook, Teams, SharePoint, etc.).
- A High School Diploma, along with at least 5 years of experience in an Information Technology-related field.
- Broad understanding of analysis in the IT industry, including emerging technologies, industry standards, support services, architectures, systems design, and systems integration, along with solid knowledge of industry-accepted processes and methodologies.
- A Bachelor’s degree in an Information Technology-related discipline (degrees in other fields may also be considered), along with at least 1 year of experience in an Information Technology-related position.
- Strong analytical, technical, organizational, and problem-solving skills, with the ability to identify key issues among various alternatives and recommend optimal solutions for different situations.
- Staying current with emerging technologies and conducting research or evaluations of specific products as required by management within areas such as Server Engineering, Network Engineering, Database Administration, Security, etc.
- Ability to work effectively within a team, project, and/or matrix structure while supporting multiple clients.
- Experience in coaching and developing training materials.
- Must remain flexible and organized, and should be able to stay calm in a fast-paced, dynamic environment.
- An Associate degree or an industry-recognized certificate (which involves completing a core group of courses designated by the institution) in an Information Technology-related discipline (degrees in other fields may also be considered), combined with at least 3 years of experience in an Information Technology-related role.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- this position is not eligible for visa sponsorship.
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Company
Overview
1903
Year Founded
Merged Detroit Edison and Detroit Gas to establish the company.
12B Revenue
2024 Fiscal Year
Generated $12 billion in revenue, showcasing robust financial performance.
30% Nuclear Power
Michigan's Production
Contributes significantly to Michigan's nuclear energy needs through the Fermi 2 plant.
$30B Investment
Five-Year Plan
Plans a substantial investment to modernize infrastructure and expand renewable energy projects.
- Operates one of Michigan’s largest electric utilities, serving customers with a diverse energy mix including coal, nuclear, natural gas, hydro, and renewables.
- Runs a major natural gas utility providing to customers, backed by extensive storage wells and pipeline infrastructure.
- Beyond utilities, it advances industrial energy solutions, renewable natural gas, energy marketing, and trading through non‑utility segments.
- Projects range from grid modernization—like smart reclosers and underground cables—to utility-scale wind, solar parks, and landfill gas‑to‑energy facilities.
- Unusual facts: it operates one of the nation’s top coal‑fired stations, Monroe Power Plant.
- Safety – We protect the well-being of our employees, customers, and the environment.
- Integrity – We act ethically and transparently in everything we do.
- Accountability – We take ownership of our actions and deliver on our commitments.
- Innovation – We embrace new ideas to continuously improve our performance.
- Collaboration – We work together to achieve shared goals and foster teamwork.
- Excellence – We strive for the highest quality in our work and results.
Net Zero by 2050
Carbon Emissions Goal
Aiming to achieve net zero carbon emissions by 2050, reflecting a long-term commitment to climate action.
80% Reduction
Carbon Reduction Target
Targeting an 80% reduction in carbon emissions by 2040 as an intermediate step toward net zero.
2 Billion Invested
Renewable Energy Investment
Committing $2 billion to renewable energy initiatives by 2024 to accelerate sustainable energy adoption.
50% Energy Capacity
Renewable Energy Generation
Increasing renewable energy generation capacity to 50% of total output by 2030.
- Reduced carbon intensity by 38% since 2005.
- One of the largest utility-based solar projects in Michigan.
50% Goal
Gender Diversity in Leadership
The target is to achieve gender parity in leadership roles by 2030.
30% Representation
Women in Workforce
Currently, women make up 30% of the total workforce, reflecting progress in gender equality.
25% Technical Roles
Women in Technical Positions
25% of employees in technical roles are women, highlighting the importance of diversity in specialized fields.
50% Increase
Diversity in Leadership
There has been a significant improvement in leadership diversity over the past five years.
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