New Development Assistant Community Manager

Description

• Work cross functionally with other departments, communities and Associa specific communication portals to ensure payments, flyers and/or newsletters are properly posted.
• Create reports (landscape, emergency work orders; delinquencies, violations) out of the management software and mailing system.
• Assist lead Community Manager with on-site community inspections as necessary, drafting hearing letters, researching repair quotes, work order updates, and annual meeting notifications.
• Engage in Associa training including Associa University webinars, vendor hosted virtual Power Hours, and company incentive contest programs that embody the Mission and Values of the company.
• Assist owners with the Association web site for access to rules, governing documents, minutes of meetings, community project communication, and newsletter distribution.
• Complete digital and physical administrative tasks for multiple properties. These include but are not limited to preparation of governing documents, Architectural Review Board (ARB) application processing, receive and sort incoming mail/packages to record, dispatch, distribute to the correct recipient.
• Address inquiries and resolve concerns with homeowners, management, and vendors within 24 hours.
• Process account payables to include proper coding, facilitate and process recurring/auto-payments, research past due bills, check requests, and obtain signatures.
• Maintain, update, and organize property unit files within designated portfolio.
• Assist lead Community Manager with bulk mailing, financial statements, and communicate results of hearings to owners within the time frames set by state statues or governing documents as needed.

Requirements

• Time management and time critical prioritization skills.
• Self-motivated, proactive, detail oriented and a team player.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)at a proficient level.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional customer service skills.
• Knowledge of conflict resolution techniques at a proficient level.
• Knowledge of the role of the association board, the Community Association Manager, and howthose roles interface with the requests of homeowners.
• Knowledge of communities/property/real estate and homeowners associations.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance