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Technical Services Specialist
NextTracker
Deliver technical support for solar trackers, enhancing customer satisfaction and system performance.
9d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Queensland - Remote - AUS | Manly, New South Wales - AUS
Field
Company Size
~750 Employees
Service Specialisms
Digital Solutions
Design
Engineering
Project Management
R&D
Sector Specialisms
Solar
Renewables
Role
What you would be doing
case management
remote monitoring
technical support
troubleshooting
testing deployment
on‑site training
- Developing a deep understanding of the mechanical, structural, and electrical components of the system.
- Collaborating with field personnel to troubleshoot problems and program new components.
- Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products.
- Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions.
- Evaluating mechanical and electrical issues encountered in the field to identify the root cause.
- Advocating for the voice of the customer when collaborating with internal teams on product-related improvements.
- Developing proficiency in the Nextracker’s Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience.
- Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value.
- Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed.
- Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues.
- Conducting testing and deployment of Nextracker technology, providing on-site training to customers and partner companies.
- Providing comprehensive technical support to Nextracker's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues.
- Providing support to Nextracker's system design, product development, sales, and marketing efforts as requested.
- Delivering regular progress updates to management and customers, based on well- founded recommendations supported by data, evidence, and sound judgment.
What you bring
bachelor's degree
electrical qualification
solar tracking
ip networking
automation scripting
customer service
- Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.)
- Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns,
- Customer service experience and qualifications.
- Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.
- Construction Industry White Card.
- Be a current resident of Australia.
- Hands-on experience with photovoltaic tracking solar systems.
- Excellent verbal and written communication skills.
- Previous experience with Solar Tracking systems.
- Experience with remote access and VPN technologies.
- Strong Troubleshooting and problem-solving abilities.
- A good understanding of Australian WHS regulations, especially regarding the construction industry.
- Automation scripting/programming experience (E.g Powershell, Python, VBA, Bash, Perl)
- Battery drills, air compressors etc.)
- Communication protocol experience with Modbus, OPC-UA and SSH, FTP, SFTP, SCP.
- Strong self-starter with ability to work both independently and as part of a team.
- Customer Service Experience (Minimum 1 year)
- Strong knowledge of PV technology and its applications.
- Strong knowledge and experience with Ethernet networks and IP enabled devices.
- Good interpersonal/customer management service skills.
- Willingness to travel to customer sites when necessary to address specific requirements.
- Strong knowledge of wireless technologies.
- Consistent interactive teamwork
- Enthusiastic customer focus
- IP Networking
- Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals.
- Electrical/Instrumentation qualification & experience.
- Linux operating system experience.
- Bachelor’s degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience) required.
- Proficiency with Salesforce Service Cloud
- Unrestricted Driver’s License.
- Knowledge of Cybersecurity best practices.
- Able to carry a $2000 balance at a time on personal debit/credit card for travel expenses (Reimbursable)
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Interview process
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Company
Overview
$1.2B Revenue
2023 Global Revenue
Achieved significant financial growth with global revenue reaching $1.2 billion, marking a 25% increase from the previous year.
30% Market Share
Global Solar Tracker Leader
Maintains an average market share of 30% for seven consecutive years, according to WoodMackenzie and IHS Markit.
1,500 Employees
Global Workforce
Employs over 1,500 individuals across more than 30 countries, leveraging local expertise to deliver tailored solar solutions.
- Operates across renewable energy and utility-scale solar sectors, offering services like tracker design, project management, installation support, and performance monitoring.
- Pioneers smart tracking technology with innovations in design, engineering, and software, supported by a robust portfolio of intellectual property.
- Sees robust growth in key regions including North America, Latin America, Europe, and Asia.
- We are a diverse group of technology innovators and clean energy activators.
- We are collaborative team players.
- We do the right thing.
- We are accountable and deliver results.
- We believe in equity and inclusion.
- We are committed to sustainability, decarbonization, and a better tomorrow.
- Their efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity.
- Promotes an open, collaborative work environment that encourages autonomy, flexibility, and intellectual engagement.
- They value creativity and problem-solving and foster a culture where new ideas are welcomed and developed quickly.
18M Homes
Renewable Energy Impact
The company provides sufficient renewable energy to power 18 million homes annually, significantly contributing to the reduction of carbon emissions and promoting clean energy adoption.
- Sustainability is a core part of the company's business and values, with a focus on providing smart solar and software solutions to mitigate climate change and drive the energy transition.
- The company has launched a Responsible Procurement Program to ensure supply chain partners meet sustainability goals.
28% of workforce
Women Representation
percentage of the workforce that is female
- Their DEI hiring strategy focuses on increasing the representation of women, Hispanic, Black, Native American, and Veteran populations.
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