Lead Steward - Waldorf Astoria New York

Description

• Schedule and assign daily tasks for the stewarding team, ensuring all team members are informed, trained, and fully prepared for their responsibilities.
• Maintain proper inventory levels for the food and beverage departments, ensuring all required items and supplies are readily available and in excellent condition to support both restaurant and banquet functions.
• Oversee the cleaning and maintenance of work areas and physical surroundings, ensuring that all spaces, including kitchen, storage, and service areas, are kept organized, sanitary, and in compliance with safety regulations.
• Collaborate with culinary and front-of-house teams to ensure the smooth execution of all events, from setup through to breakdown, maintaining a seamless operation at all times.
• Monitor and evaluate team member performance, offering feedback and coaching to foster continuous improvement and maintain high levels of performance.
• Lead, support, and guide stewarding team ensuring the timely and efficient transportation and cleaning of cooking utensils, service ware, and equipment used for restaurant and banquet service.
• Ensure all equipment is in proper working order, conducting routine checks and coordinating necessary repairs or replacements to avoid operational disruptions
• Ensure the timely delivery of food and equipment to all functions as specified in Banquet Event Orders (BEOs), guaranteeing smooth operations for all events, large or small.
• Provide ongoing training and development for all stewarding team members, ensuring they are equipped to meet the highest standards of cleanliness, service, and safety.

Requirements

• Excellent communication skills, with the ability to clearly and effectively convey information to team members and collaborate with other departments to ensure smooth operations.
• Must possess a valid Food Handler Card prior to being offered the position.
• Previous experience in stewarding or similar back-of-house roles, with a deep understanding of the standards of cleanliness, organization, and efficiency required to support luxury hotel operations.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Exceptional attention to detail in maintaining cleanliness, inventory, and the organization of all back-of-house areas, ensuring the team is fully prepared for any service or event.
• A proactive attitude, able to anticipate operational needs, solve problems swiftly, and adjust to changing circumstances in a fast-paced environment.
• Fluency in reading, writing, and speaking English is essential to interpret BEOs, communicate effectively with the team, and ensure clear understanding of event requirements and operational needs.

Benefits

• Go Hilton travel program: 100 nights of discounted travel
• Career growth and development
• Access to pay when you need it through DailyPay
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Recognition and rewards programs
• Medical Insurance Coverage – for you and your family

Training + Development

Interview process

Visa Sponsorship

Security clearance