Service Engineer - JB, Malaysia at Convergint Asia Pacific in Johor Bahru, Johore, Malaysia | Kablio

Role

Description

issue resolution

preventive maintenance

system upgrades

autocad diagrams

troubleshooting

client relations

Thoroughly follow up on all open technical issues until the problems are fully resolved.
Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
Collaborate with the Customer Service Representative to timely resolve client's security system issues.
Maintain the support & maintenance contract renewal.
Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.
Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
Create detailed system diagrams using AutoCAD software.

Requirements

problem solving

communication

it knowledge

diploma

access control

troubleshooting

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Strong analytical skill and problem-solving ability.
Excellent communication and interpersonal skills.
Basic IT knowledge in hardware, network and database
Ability to work under pressure.
Strong self-learning ability, work independently.
Required to stand-by for night jobs (Rotational basis)
Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
Experience in security system field with knowledge of Access Control or CCTV is a must.

Benefits

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

20 Years

Legacy of Excellence

The company boasts a rich two-decade legacy, having been founded in 1999.

$1.8B Platform

Convergint Global Support

Backed by Convergint’s $1.8 billion global platform, ensuring local agility with worldwide scale.

13+ Countries

Regional Synergy

Recognized for its AV and security operations across 13+ countries in APAC.

Tackles complex, large-scale projects—ranging from high-security data centres to multi-site AV deployments.
Built dedicated APAC design and SOC centres (Bengaluru, Bangkok, Shanghai, Melbourne) for streamlined, integrated service delivery.
Recent acquisitions—including Diebold Nixdorf’s APAC security arm and Australian AV/IT firms—have strengthened its regional footprint.
Specialises in physical security, AV, intrusion, access control, SOC operations and digital transformation.
Brings vertical-market focus to data centres with end-to-end perimeter, compliance, monitoring and interoperability solutions.

Culture + Values

Believe in integrity, delivering superior service, and developing lasting relationships with customers and partners.
Strive to exceed expectations, maintain highest standards of professionalism, and continuously improve.
Success is built on teamwork, collaboration, and accountability.
Empower colleagues and customers by fostering a culture of growth and learning.

Environment + Sustainability

2050 Target

Aim for Net Zero Emissions

Aims to achieve Net Zero emissions by the year 2050 as part of its sustainability commitments.

Committed to reducing the environmental impact of its operations and offerings.
Strategy includes reducing energy consumption, minimizing waste, and using sustainable products and materials.
Enhances energy efficiency in projects, providing solutions to reduce clients' carbon footprint.

Inclusion & Diversity

Promotes an inclusive and diverse work environment where every colleague is valued.
Committed to ensuring diverse leadership teams and encouraging equal opportunity at all levels.
Focuses on increasing female representation in leadership roles.

Articles

Convergint Asia Pacific overview - Apollo

Convergint APAC Design Centre launch news

Reddit opinions on working for Convergint

Role

Description

issue resolution

preventive maintenance

system upgrades

autocad diagrams

troubleshooting

client relations

Thoroughly follow up on all open technical issues until the problems are fully resolved.
Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
Collaborate with the Customer Service Representative to timely resolve client's security system issues.
Maintain the support & maintenance contract renewal.
Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.
Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
Create detailed system diagrams using AutoCAD software.

Requirements

problem solving

communication

it knowledge

diploma

access control

troubleshooting

Strong analytical skill and problem-solving ability.
Excellent communication and interpersonal skills.
Basic IT knowledge in hardware, network and database
Ability to work under pressure.
Strong self-learning ability, work independently.
Required to stand-by for night jobs (Rotational basis)
Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
Experience in security system field with knowledge of Access Control or CCTV is a must.

Benefits

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

20 Years

Legacy of Excellence

The company boasts a rich two-decade legacy, having been founded in 1999.

$1.8B Platform

Convergint Global Support

Backed by Convergint’s $1.8 billion global platform, ensuring local agility with worldwide scale.

13+ Countries

Regional Synergy

Recognized for its AV and security operations across 13+ countries in APAC.

Tackles complex, large-scale projects—ranging from high-security data centres to multi-site AV deployments.
Built dedicated APAC design and SOC centres (Bengaluru, Bangkok, Shanghai, Melbourne) for streamlined, integrated service delivery.
Recent acquisitions—including Diebold Nixdorf’s APAC security arm and Australian AV/IT firms—have strengthened its regional footprint.
Specialises in physical security, AV, intrusion, access control, SOC operations and digital transformation.
Brings vertical-market focus to data centres with end-to-end perimeter, compliance, monitoring and interoperability solutions.

Culture + Values

Believe in integrity, delivering superior service, and developing lasting relationships with customers and partners.
Strive to exceed expectations, maintain highest standards of professionalism, and continuously improve.
Success is built on teamwork, collaboration, and accountability.
Empower colleagues and customers by fostering a culture of growth and learning.

Environment + Sustainability

2050 Target

Aim for Net Zero Emissions

Aims to achieve Net Zero emissions by the year 2050 as part of its sustainability commitments.

Committed to reducing the environmental impact of its operations and offerings.
Strategy includes reducing energy consumption, minimizing waste, and using sustainable products and materials.
Enhances energy efficiency in projects, providing solutions to reduce clients' carbon footprint.

Inclusion & Diversity

Promotes an inclusive and diverse work environment where every colleague is valued.
Committed to ensuring diverse leadership teams and encouraging equal opportunity at all levels.
Focuses on increasing female representation in leadership roles.

Articles

Convergint Asia Pacific overview - Apollo

Convergint APAC Design Centre launch news

Reddit opinions on working for Convergint