Description

The Customer Support Specialist provides assistance and support to customers, sales, facility operations, the Customer Service Manager, and management by coordinating office services such as data entry, clerical work, records control, form creation, and report preparation. The role processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction while expediting the courteous flow of internal and external communications, including telephone and email messages.

Key responsibilities include communicating with customers by phone, email, or in person to obtain information for accurate and timely waste profile approval, and supporting both internal and external customers. The specialist assists with waste characterization and documentation in compliance with facility, state, and federal regulations, maintains customer profiles and contract filing systems, and coordinates forms, deposits, address changes, and discontinuance orders. Additional duties involve researching operational concerns, preparing reports and waste shipment summaries, managing manifests, processing memos and correspondence, reviewing billing adjustments, and performing other assigned tasks.

Requirements

Preferred qualifications require a customer‑service orientation, strong active‑listening and communication skills, and attention to detail. The candidate must be proficient with office equipment (scanner, copier, calculator, computer, fax) and the MS Office Suite, demonstrate professionalism and problem‑solving ability, and possess knowledge of RCRA, DOT regulations, and waste‑characterization protocols. Ability to identify data trends, manage multiple projects, and work effectively in a team environment is essential.

Benefits

Minimum qualifications include 1‑2 years of related customer service experience. The pay range is $25.45 to $34.97 per hour, varying by locality, and includes eligibility for additional compensation and benefits.

The company has earned recognition from Barron’s, CDP, Dow Jones, Ethisphere, Fortune, Great Place to Work, and S&P Global. Employees benefit from modern tools, technology, continuous learning opportunities, and a mission‑driven environment that encourages leaving the world better than it was found.

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability insurance.
• Life insurance and accidental death & dismemberment coverage.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

Training + Development

Interview process

Visa Sponsorship

Security clearance