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Resident Services Manager
Core Spaces
Oversee on‑site resident services, renewals, conflicts, marketing and retention.
13d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Cincinnati, OH
Onsite
Company Size
300 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Student Housing
Build-to-Rent Residential
Role
What you would be doing
work orders
resident surveys
reputation management
leasing support
compliance
marketing events
- Complete all assigned HR/People Operations-related tasks.
- Collaborate with the Property Manager on special projects and assignments.
- Regularly collaborates with the Maintenance Supervisor and Property Manager on recurring issues and work order updates, ensuring transparent communication with residents.
- Oversees resident surveys and focus groups to gather feedback, identify improvements, and shares findings with Property, Maintenance, and Regional Managers.
- Handling of all resident replacements/relets.
- Manages resident's and guarantor's concerns to the best of their ability in an effort to minimize escalation to Community Manager.
- Responsible for creating and executing quarterly Reputation Management Plans, and reviewing them with the Director of Sales and Reputation Management and Property Manager.
- Responsible for customer service regarding questions/concerns.
- Provide necessary support in marketing and leasing operations, which includes leading tours and following up with prospective residents.
- Uphold brand and company standards, ensuring that the property is consistently presented in an exceptional manner.
- Responsible for planning, implementing, and performing marketing duties and tenant events.
- Work with the Director of Sales and Reputation Management, including regular check-ins, to ensure reputation goals are being met.
- Responsible for conducting resident experience calls (minimum of 10 per week).
- Managing all disputes between roommates.
- Ensure compliance with all company policies, procedures, and legal requirements.
- Formulating necessary action strategies based on the feedback received from Focus Group discussions.
What you bring
entrata
office
high school
leadership
student housing
property management
- Must be available for additional hours including evenings, weekends, and overtime when necessary.
- Must be available to assist with move-outs, turn, and move-ins that extend beyond normal full-time hours.
- Proficient in Office Products and Windows and Apple operating systems.
- High School Diploma or Comparable Degree, Demonstrated Leadership Skills
- Must be able to work a full shift / required work schedule on-site at the property.
- Student Housing Experience
- Experience with Entrata software
- 1+ years of property management experience
- Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday.
- Robust health plan options that begin within at least 30 days of your employment
- Employee Assistance Program (EAP) for access to confidential support services
- Competitive pay that values your contributions
- Paid volunteer time off to give back to your community
- Company retirement options including 401(k) + matching & Roth account option
- Paid Parental Leave that begins after 90 days
- Generous PTO to disconnect or celebrate life milestones
- Yearly subscription to a meditation app for personal wellness
- Paid 15 holidays, including your birthday, to disconnect and celebrate
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Interview process
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Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to redefine urban living, focusing on transforming spaces that blend modern design with functionality.
- Operates with a strong presence in major metropolitan areas, specializing in developing both residential and commercial properties.
- Prides itself on being an innovator in the mixed-use real estate sector, creating spaces that foster community engagement.
- Known for a forward-thinking approach, balancing aesthetic appeal with sustainability and user-centric designs.
- Typical projects include luxury apartment complexes, student housing, and commercial retail spaces, all designed with cutting-edge amenities.
- Expanding rapidly through strategic partnerships and market insights, becoming a key player in urban real estate development.
- Integrates smart technology and sustainable practices, ensuring a lasting impact on the neighborhoods they develop.
- We are innovative, driven, and passionate.
- We foster an environment of collaboration and transparency.
- We value diversity of thought and perspective.
- We challenge the status quo and push boundaries.
- We are committed to excellence and continuously improving.
2035
Net-Zero Carbon Target
Aims to achieve net-zero carbon emissions by a specific year, demonstrating a strong commitment to climate action.
- Focus on energy efficiency and the use of sustainable materials in all projects.
- Integrate green building certifications like LEED into their design and construction process.
- Prioritize reducing waste and optimizing resource use across their operations.
- Dedicated to fostering a diverse and inclusive workplace.
- Tracks and reports gender representation at all levels, aiming for greater gender parity.
- Has a mentorship program to support underrepresented groups within the organization.
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