Digital Services Sales Support MEA/EAP

Description

You will report to, and work very closely with, the DSS– MEA/EAP, collaborating with a rapidly growing team focused on digital services, IoT sensors, and software-driven site solutions.

• Prepare case studies, technical notes, and marketing support materials
• Deliver onboarding sessions and technical training for Concremote, DokaXact, load/pressure sensors, MyMaterial Plus, Digital Engineering software, and other digital platforms
• Ensure smooth operation during concrete pours
• Provide support via email, phone, remote connections, or site visits & Operational Support
• Provide structured feedback for improvements and new features
• Sales Support & Digital Solutions CoordinationSupport Business Developer with proposals, technical documentation, and customer presentationsAssist in projects, demos, and solution preparation for IoT systems and softwarePrepare configuration packages, device setups, and digital activation materials
• Market Development & Digital AdoptionAssist Digital Services Sales in identifying growth opportunities in MEA/EAPSupport competitor studies, market research, and pricing updatesParticipate in exhibitions, conferences, and digital innovation events
• Conduct training for customers, key users, engineers, and internal key users
• Support Business Developer with proposals, technical documentation, and customer presentations
• Act as first-line technical contact for MEA/EAP
• Prepare configuration packages, device setups, and digital activation materials
• Assist Digital Services Sales in identifying growth opportunities in MEA/EAP
• Participate in exhibitions, conferences, and digital innovation events
• Participate in beta testing for new sensors, updates, or platform releases
• Record site feedback and escalate observations to DSS
• Support competitor studies, market research, and pricing updates
• Assist in projects, demos, and solution preparation for IoT systems and software
• Visit sites for installations, device configuration, calibration, and monitoring checks

Requirements

• Excellent command of the English language, both verbally and in writing; Arabic or any other regional language is an advantage.
• Willingness to work occasional on-call shifts during evenings or weekends (on rotation with colleagues), especially during critical project phases or sensor deployments.
• Several years of work experience in the construction industry, preferably in a technical or technical-commercial role, with strong familiarity with construction processes and construction methods.
• Ability to handle stress and adapt quickly to changing site conditions or technical challenges; flexible, customer-oriented, and always open to learning and collaboration.
• Solid understanding of concrete technology, as well as strong affinity with IoT devices and digital technologies used in modern construction sites.
• Characterized as efficient, solution-oriented, open-minded, and self-motivated, with a strong passion for digital construction technologies.
• A high-level technical qualification (Engineering, IT, Construction Technology, or related field).
• A pragmatic, hands-on working and thinking approach, with the ability to support both hardware (sensors, gateways) and software (platforms, dashboards).
• Comfortable with business travel across MEA/EAP, including site visits for device setup, calibrations, training sessions, and customer support.

Benefits

This position offers a versatile role in a stimulating, innovative, sustainable, and digital working environment with supportive and collegial team members. You will have daily communication with colleagues and customers across the region and globally, with excellent opportunities for personal and professional growth. Hybrid working arrangements (including partial work-from-home) are possible.

• Customer Onboarding & TrainingDeliver onboarding sessions and technical training for Concremote, DokaXact, load/pressure sensors, MyMaterial Plus, Digital Engineering software, and other digital platformsConduct training for customers, key users, engineers, and internal key users

Training + Development

Interview process

Visa Sponsorship

Security clearance