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Assistant Front Office Manager
Mainsail Lodging & Development
Overseeing daily front desk operations, training front desk staff, ensuring guest satisfaction, and maintaining knowledge of hotel amenities and services.
20d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Tampa, FL
Office Full-Time
Company Size
200 Employees
Service Specialisms
Hospitality Management
Property Development
Project Management
Consulting
Real Estate Development
Sector Specialisms
Hotel
Corporate Furnished Housing
Resort Property
Commercial
Residential
Property Management
Development
Concept Development
Role
What you would be doing
guest interaction
issue resolution
task management
staff training
team leadership
front desk management
- Oversee daily front desk operations.
- Manage differing personalities within the property, the resort, and the community
- Ensure the safety and cleanliness of the front desk and lobby areas.
- Maintain the highest degree of confidentiality
- Actively review and respond to guest feedback across various platforms.
- Work with other hotel departments to meet guest needs seamlessly.
- Ensure guest satisfaction by addressing and resolving issues promptly.
- Ensure staff uphold guest confidentiality and adhere to training and information protocols.
- Lead and empower the front office team to deliver exceptional service.
- Work on multiple tasks, making appropriate progress toward deadlines
- Anticipate guest needs and deliver outstanding service.
- Assist in training staff on front desk procedures, service standards, and hotel systems.
- Monitor and manage guest check-in and check-out processes.
- Assist in recruiting, interviewing, and hiring new front office staff.
- Act as Manager on Duty in the absence of the Front Office Manager.
What you bring
hospitality management
front desk experience
microsoft office
problem solving
hotel software
customer service
- Ability to communicate clearly
- Ability to work effectively in stressful, high-pressure situations
- Ability to work long hours as needed
- Maintain comprehensive knowledge of hotel amenities, room types, rates, and services.
- Corrected vision to normal range
- Knowledge of hotel operations, including reservations, front desk, and guest services.
- Ability to travel on occasion for meetings
- Make sound judgments quickly
- Able to work independently, take direction, and provide direction to others
- Ability to sit or stand for extended periods of time
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Ability to drive/transport self and others
- Exceptional customer service skills with a guest-first mindset.
- Knowledge of safety and security procedures in a hotel environment is a plus.
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Associate’s degree in Hospitality Management or a related field is preferred.
- Strong problem-solving skills and ability to handle guest complaints effectively.
- Two (2) years of Hotel Front Desk management experience.
- Ability to bend
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to lift and pull 50 lbs.
- Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- All above-listed benefits, except for Medical Insurance and Holiday Pay
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- guest satisfaction review and response across various platforms
- adherence to guest confidentiality protocols
Company
Overview
- Founded with a vision to provide innovative hospitality solutions, Mainsail Lodging & Development focuses on transforming properties into exceptional destinations.
- With a diverse portfolio spanning hotels, resorts, and residential projects, Mainsail develops, owns, and operates high-end properties that cater to both leisure and business travelers.
- The company’s expertise lies in blending local character with modern luxury, offering a unique experience at each location.
- Mainsail is known for its commitment to quality, delivering well-curated developments that contribute to vibrant local communities.
- From conceptual design to day-to-day operations, Mainsail is involved at every stage, ensuring each property achieves its full potential in both service and profitability.
- In addition to traditional hotel and resort projects, Mainsail also specializes in mixed-use developments, creating environments that serve both residents and visitors.
- Standout projects include waterfront resorts and urban boutique hotels, with a strong emphasis on enhancing guest experiences while maintaining operational efficiency.
- Mainsail’s hands-on approach and deep industry knowledge make them a leader in transforming spaces into iconic destinations.
- We are committed to providing exceptional service and creating memorable experiences for our guests.
- We believe in teamwork, trust, and collaboration.
- We are dedicated to integrity and operate with transparency in all our business dealings.
- We prioritize sustainability and environmental responsibility in every aspect of our operations.
- We embrace innovation and are always looking for ways to improve and grow.
Net-zero by 2050
Carbon Neutrality Goal
Committed to achieving carbon neutrality through comprehensive sustainability initiatives.
- Focus on energy efficiency and water conservation across properties.
- Implemented eco-friendly practices using sustainable materials and renewable energy sources.
- Adopted green building standards for new developments and renovations.
- Invested in energy-saving technology and waste diversion programs.
- Creating an inclusive and diverse workplace.
- Fostering a culture of respect and equal opportunity for all employees.
- Setting specific goals for increasing gender diversity in leadership roles, aiming for greater representation of women in senior positions.
- Tracking diversity metrics regularly to ensure accountability and progress.
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