Resident Liaison Officer
Wates Group
Liaise between residents and contractors for planned social housing works
14 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Contractor
Hertfordshire, England, United Kingdom
Field
Company Size
4,000 Employees
Service Specialisms
Construction services
Project Management
Engineering
Architecture
Property Development
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Healthcare
Residential
Commercial
Engineering
Facilities Management Services
Fit out and Refurbishment
House Builder Joint Ventures
Role
What you would be doing
resident liaison
project updates
complaint handling
record keeping
access coordination
- Act as the main liaison between residents and contractors during planned works.
- Provide timely updates and support to residents before, during, and after works.
- Handle complaints and queries with professionalism and empathy.
- Maintain accurate records of resident interactions and project progress.
- Coordinate access arrangements and ensure residents are informed of schedules.
What you bring
resident liaison
communication
planned works
tenant engagement
diplomacy
driving licence
- Proven experience as a Resident Liaison Officer in a social housing environment.
- Strong communication and interpersonal skills.
- Knowledge of planned works processes and tenant engagement best practices.
- Ability to manage sensitive situations with tact and diplomacy.
- Full UK driving licence and willingness to travel across sites.
- Duration: 3 months fixed term
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- basic disclosure and barring service (dbs) check required at offer stage
- additional pre‑employment checks may apply
- national security vetting information provided via link
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Company
Overview
Over 120 Years
Years in Operation
The company has been operational for over a century, showcasing extensive experience in construction and property services.
- Provides integrated solutions across sectors like residential, commercial, and infrastructure.
- Has played a pivotal role in delivering some of the UK's most notable projects, including landmark developments and large-scale infrastructure projects.
- Committed to innovation in construction techniques and sustainable building practices.
- Notable projects include iconic residential communities, advanced industrial facilities, and complex public sector developments.
- Collaborates with government entities, private sector clients, and developers in long-term partnerships.
- Remains a family-owned company, upholding a legacy of trust, quality, and commitment to the built environment.
- Reimagining places for people to thrive.
- Thriving places: Working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
- Thriving planet: Protecting nature and taking action on climate change by collaborating and innovating with our partners.
- Thriving people: Creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.
90% Reduction
Scope 1 and 2 Emissions
Target to reduce absolute Scope 1 and 2 emissions by 90% by 2045, following a 46.2% reduction by 2030 from the 2019 baseline.
98% Scope 3
Emission Source Breakdown
98% of total emissions are attributed to Scope 3, with 89% from purchased goods and services.
46%
Mid-Term Emissions Cut
A 46.2% reduction in absolute Scope 1 and 2 emissions by 2030 compared to the 2019 baseline.
99% Recycling
Waste Diversion Rate
Currently recycling or diverting over 99% of waste from operations.
- Net zero carbon company by 2045 (Scope 1, 2 and 3 emissions) with SBTi validation.
- Carbon neutral for Scope 1 and 2 emissions by 31 December 2025.
- Achieve Biodiversity Net Gain of 20% on measurable projects (double the national minimum).
- Zero waste from operations by 2045.
- Eliminate waste and carbon from on-site operations and vehicles by 2025.
- Engage 89% of suppliers (by emissions) to have SBTi-aligned targets by end of 2027.
- Zero Carbon Sites programme: reduce diesel, use battery systems, transition to electric or green hydrogen plant.
24.9% gender pay gap
Gender Pay Gap Progress
The company reports a 24.9% mean gender pay gap in 2021, showing improvement from 30.3% in 2020.
8 weeks paternity leave
Parental Leave Policy
The company offers fully paid maternity leave, 8 weeks paid paternity/partner leave, and enhanced shared parental and adoption leave.
- Fair Treatment: Everyone is treated with fairness and respect; they can speak up and be listened to.
- Fair Opportunity: Everyone has fair access to development and progression with equity in pay.
- Fair Hiring: Hire the best person from a diverse pool, challenging perceptions that prevent talent joining.
- Disability Confident employer: inclusive recruitment, reasonable adjustments, support for disabled colleagues.
- Awards: Working Families Best Practice Awards (Best for Fathers, Best for All Families); Times Top 50 Employers for Women; Construction News’ Award for Diversity and Inclusion Excellence.
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