Director of Portfolio Operations (Regional Property Manager)

Description

• Responsible for timely completion of lender required questionnaires and other reporting requirements
• Responsible for oversight and management of multiple properties and respective on-site teams within the assigned portfolio
• Perform property inspections as needed to ensure company standards are maintained and issues are corrected in a timely manner.
• Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly.
• Involvement with bidding process/contract execution/required documents from outside vendors.
• Keep vendors up to date with management changes
• Monitor leasing activity and proactively adjust pricing and concessions with ownership approval in conjunction with the Revenue Management team.
• Responsible for preparation of annual project budgets
• Ensure tracking and completion of training for all employees hired at assigned properties
• Prepare and participate in unit/property inspections and State/Investor Audits/reporting
• Handle construction warranty issues that arise with new projects
• Ensure that Yardi and other records are accurate and up to date, including annual audits of all resident records.
• Proactively communicate with ownership groups and Asset Management team in a timely manner.
• Ensure rent collection at all properties. Review delinquency and work with staff to minimize accounts receivable
• Maintain current certifications and Service Agreements at properties
• Provide information and take the lead on Budgets and Capital Improvement Schedules. Ensure that capital improvements and equipment purchases are bid out and completed per schedule.
• Track, triage, monitor and resolve Notice of Violations to ensure timely abatement
• Conduct monthly audits to monitor for any issues in portfolio. Follow up on any concerns found.

Requirements

• Ability to make decisions and initiate action within established guidelines
• Have deep knowledge in day-to-day operations (hospitality is a plus) to identify areas of opportunities to improve service
• Proficiency with modeling investments in Excel and knowledge of database, financial and project management applications
• Keen attention to detail with a proactive problem-solving approach
• 10+ years related work experience in operations preferably in the hospitality and MF industry.
• Highly organized and collaborative
• Excellent verbal and written communication skills
• Has deep knowledge of property operations and be able to understand their needs.
• Solid analytical, organizational skills and ability to multitask
• 5+ years management and experience as a General Manager of luxury communities with positive outcomes and an enhanced resident experience.
• BA/BS degree in Business Administration or related field
• Proficiency with Yardi, CRM, and other Multifamily Technology/Platforms
• Strong knowledge of operations with budget formulation
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment

Benefits

• Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Flexible Time Off: Sentral fosters a balanced work lifestyle by offering flexible paid time off, 11 paid holidays, and Enrichment Hours for volunteering or career development!
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans
• Plan in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.

Training + Development

Interview process

Visa Sponsorship

Security clearance