Responsible for timely completion of lender required questionnaires and other reporting requirements
Responsible for oversight and management of multiple properties and respective on-site teams within the assigned portfolio
Perform property inspections as needed to ensure company standards are maintained and issues are corrected in a timely manner.
Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly.
Involvement with bidding process/contract execution/required documents from outside vendors.
Keep vendors up to date with management changes
Monitor leasing activity and proactively adjust pricing and concessions with ownership approval in conjunction with the Revenue Management team.
Responsible for preparation of annual project budgets
Ensure tracking and completion of training for all employees hired at assigned properties
Prepare and participate in unit/property inspections and State/Investor Audits/reporting
Handle construction warranty issues that arise with new projects
Ensure that Yardi and other records are accurate and up to date, including annual audits of all resident records.
Proactively communicate with ownership groups and Asset Management team in a timely manner.
Ensure rent collection at all properties. Review delinquency and work with staff to minimize accounts receivable
Maintain current certifications and Service Agreements at properties
Provide information and take the lead on Budgets and Capital Improvement Schedules. Ensure that capital improvements and equipment purchases are bid out and completed per schedule.
Track, triage, monitor and resolve Notice of Violations to ensure timely abatement
Conduct monthly audits to monitor for any issues in portfolio. Follow up on any concerns found.
Requirements
excel
yardi
crm
ba/bs
10+yr
general manager
Ability to make decisions and initiate action within established guidelines
Have deep knowledge in day-to-day operations (hospitality is a plus) to identify areas of opportunities to improve service
Proficiency with modeling investments in Excel and knowledge of database, financial and project management applications
Keen attention to detail with a proactive problem-solving approach
10+ years related work experience in operations preferably in the hospitality and MF industry.
Highly organized and collaborative
Excellent verbal and written communication skills
Has deep knowledge of property operations and be able to understand their needs.
Solid analytical, organizational skills and ability to multitask
5+ years management and experience as a General Manager of luxury communities with positive outcomes and an enhanced resident experience.
BA/BS degree in Business Administration or related field
Proficiency with Yardi, CRM, and other Multifamily Technology/Platforms
Strong knowledge of operations with budget formulation
Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
Benefits
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Flexible Time Off: Sentral fosters a balanced work lifestyle by offering flexible paid time off, 11 paid holidays, and Enrichment Hours for volunteering or career development!
Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans
Plan in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
2021 Founded
Innovative Living Model
Initiated the concept of blending residential and hospitality spaces with the Home+ model.
$4B Assets
Managed Assets Value
Over $4 billion in managed assets across their property portfolio.
10,000+ Units
Accommodations Offering
Operates over 10,000 residential and hospitality units across various locations.
Award 2024
Proptech Innovation
Recognized with the Multifamily Executive award for technology advancements in resident services.
Blurs the line between home, travel, and work with its Home+ residential hospitality model.
Transforms upscale properties into flexible-stay communities for stays ranging from a night to a year.
Backed by key investors including ICONIQ Capital, Highgate Hotels, and Ascendant Capital.
Operates in major cities such as Los Angeles, Chicago, Miami, and Seattle.
Features include designer-furnished or unfurnished units, homeshare programs, co-working spaces, rooftop pools, gyms, and on-site concierge services.
Acquired Align Residential in 2023, expanding amenities to include theaters, restaurants, private parks, and membership clubs.
Culture + Values
Environment + Sustainability
39.3%
Green-certified Properties
Portion of properties by net lettable area that are LEED Gold/Platinum certified.
2025
Sustainability Framework Launched
The company established a Sustainable Finance Framework to fund green financing initiatives, receiving a 'Gold' rating from MARC.
Board delegates sustainability oversight to CEO and Sustainability Working Committee, with annual EES impact reporting.