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Rooms Division Manager - George Hotel Brisbane
Evt - Entertainment | Ventures | Travel
Lead Front of House operations, oversee rooms division, manage revenue & guest experience
3d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Brisbane City, Queensland, Australia
Onsite
Company Size
8,000 Employees
Service Specialisms
Entertainment
Travel
Hospitality
Leisure
Sector Specialisms
Entertainment
Hospitality
Leisure
Cinema Operations
Hotel Management
Property Development
Entertainment Technology Services
Outdoor Cinemas
Role
What you would be doing
rate management
revenue forecasting
p&l analysis
staff rostering
compliance management
guest feedback
- Ensure compliance with WHS, fire safety, financial and regulatory requirements for all guest-facing operations
- Coordinate Front of House departments, maintain exemplary guest service standards, ensure the cleanliness and maintenance of public spaces and rooms, and act as the Manager on Duty when required.
- Actively promote the Priority Guest Rewards program (acquisition and recognition), efficiently review and respond to guest feedback, and implement solutions to service problems.
- Motivate, empower, and provide clear direction to teams, focusing on training, development, and maintaining wage costs within budget by overseeing fortnightly rosters.
- Analyze Rooms Division P&L statements (including RevPAR, occupancy, etc.), compose concise financial commentary, and accurately forecast rooms revenue and associated labour costs for peak periods.
- Maintain a visible presence in guest areas to lead by example and reinforce service standards.
- Oversee and execute rate management, including setting rates and restrictions, and managing distribution channels to grow revenue streams (Rate and Occupancy) ahead of the market along with the Revenue Services Team.
- Ensure continued adherence to all hotel policies, procedures, and safety guidelines, while serving as a visible brand ambassador for the hotel and EVT, promoting EVENT properties.
What you bring
problem solving
guest service
p&l analysis
revenue management
leadership
rate management
- Proven ability to identify, analyze, and efficiently resolve operational problems and guest service issues.
- Ability to be present, visible, and approachable for both staff and guests, with experience personally engaging with regular guests and VIPs.
- Strong capability in analyzing departmental P&L statements, revenue per available room (RevPAR), average rate, and managing budgets, with experience in generating displacement and feasibility models for group bookings.
- Demonstrated ability to provide leadership, guidance, and development to colleagues, communicating effectively in a caring, fair, and professional manner.
- Experience in rate management, maximising profit through distribution channels, and successfully promoting Guest Loyalty Programs (e.g., Priority Guest Rewards).
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- Incredible team member discounts from your first day on-the-job.
- Rapid career growth opportunities through our EVT network.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
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Interview process
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Company
Overview
1910 Merger
Founding Year
Originated from a merger of film exhibitors in 1910.
1962 Listing
Public Listing
Publicly listed on the ASX since 1962.
A$1B Revenue
Annual Revenue
Generates approximately A$1 billion in annual revenue.
A$2B Assets
Asset Portfolio
Maintains a ~A$2 billion portfolio across venues and properties.
- Operates over 60 hotels and resorts—such as Rydges, QT, Atura, LyLo and the Thredbo Alpine Resort.
- Ventures segment spans property development, media tech (EDGE CT), golf courses, and alpine facilities.
- Projects combine cinematic experiences, dining, wellness and travel under one roof, like spa–cinema hybrids and ski‑resort lodges.
- Uniquely integrates entertainment and travel, offering bars, spas, conferencing and technology‑enabled guest experiences.
- Innovation
- Collaboration
- Passion
- Integrity
- Customer focus
- Sustainability
Net Zero by 2050
Sustainability Target
The company has set a goal to achieve net-zero emissions by the year 2050, demonstrating a long-term commitment to combating climate change.
- Committed to reducing carbon emissions
- Energy-efficient initiatives across all operations
- Implementation of sustainable practices in venue operations
- Focus on waste reduction, including recycling and waste management systems
- Adopting renewable energy sources in some of their venues
40% Leadership
Gender Diversity
Women hold 40% of leadership positions, reflecting a commitment to gender equality.
- Focus on creating an inclusive work environment
- Ongoing programs to support gender equality and work-life balance
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