Water Quality Officer at United Utilities in Crooklands, England, United Kingdom | GBP33,355-33,355 | Kablio

Role

Description

sample collection

field testing

data submission

quality control

emergency response

customer service

Partake in the provision of a weekend and bank holiday sampling service on a contractual basis.
To comply with security protocol and Health and Safety procedures and processes, risk assess and identify the best procedure to sample where pre-determined and quality instructions are not applicable.
Maintain relevant and up to date Continuous Professional Development (CPD) records to meet the requirements of DWI regulation 16.
Operate the sampling vehicle safely so that incidents involving driver error are minimised
Samples taken by Water Quality Officers following pre-determined Quality Instructions according to UKAS, DWI, EA and company requirements.
Submit the samples and field data to the Laboratory properly matched and linked to the daily sampling schedule, via appropriate current processes and using technology as required. The data normally being processed via electronic hand held device (PDA). To ensure that samples will meet strict time targets for delivery to the Laboratory.
Follow clearly defined Analytical Quality Control Instructions to monitor the quality of the testing carried out in the field and reporting exceptional "out of control" results to strict timescales. Verification and maintenance of equipment to minimise out of control results.
Perform field tests, for example, (pH, taste and odour, free and total chlorines, temperature, regulatory and operational processes). Take chlorine readings from designated chlorine meters at all treatment works for calibration and verification purposes.
To create a positive interaction as a customer champion with customers and deliver excellent customer service. To help reduce and avoid customer complaints by creating a positive interaction with customers and delivering excellent customer service.
To assist in the provision of a full 24 hours per day incidents and emergencies service for sampling and sample transportation to the Laboratory.
To manage planned and reactive work, to determine which job allocation takes precedent in liaison with the various internal stakeholders for regulatory, non – regulatory and adhoc samples.
To collect Water and Wastewater samples, following pre-determined Regulatory, Quality Procedures and Quality Instructions and liaise with external stakeholders. Samples are taken from all points from ‘bath to bay’ and ‘source to tap’ to include process samples, compliance samples, environmental samples, mains repairs, customer complaints, external customers, incidents and events and any business projects.

Requirements

nvq level2

data entry

ukas

water treatment

problem solving

teamwork

Basic computer skills to data entry is essential.
Minimum of NVQ level 2, or 5 GCSE's including Maths, English and Science.
Able to maintain and update UKAS and DWI accreditation standards and practices.
Basic knowledge of disinfection principles, water and wastewater treatment.
To interpret and briefly explain the findings of field tests, including visual examination of the water supply, for customers who query the analysis. The sampling is a combination of planned and unplanned (cold call) activities, responding to customer complaints and requires a high degree of social skills to create a good image for the company.
Able to work on their own initiative and have excellent problem solving skills.
A high degree of social skills for working in a customer orientated environment. Experienced in dealing with difficult customers whilst being able to provide information and advice to customer queries.
Clean driving licence.
Team working and communication skills will be an integral requirement for the role.

Benefits

MORE Choices flexible benefits
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
Mental health first aiders
Wealth at Work courses
Enhanced parental leave schemes
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
EVolve Car Scheme
A comprehensive healthcare plan through our company-funded scheme
Salary Finance
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Deals and discounts
Employee Assistance Plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1995

Year Established

Resulting from the merger of North West Water and NORWEB.

7+ Million People

Population Served

Provides essential water and sewage services across the region.

£1.9B Revenue

Annual Revenue

Demonstrates strong financial health and operational efficiency.

30+ Facilities

Renewable Energy Plants

Generating power from sewage sludge, contributing to sustainability goals.

It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Culture + Values

We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.

Environment + Sustainability

50% by 2025

Carbon Emission Reduction

Aims to reduce carbon emissions by 50% by 2025 as part of broader sustainability goals.

15% by 2025

Water Leakage Reduction

Committed to reducing water leakage by 15% by 2025 to improve water resource efficiency.

£1.6B over 5 years

Environmental Investment

Investing £1.6 billion in environmental improvements over five years to support sustainability initiatives.

90% Sustainably Sourced

Sustainable Supply Chain

Ensuring 90% of materials are sourced sustainably to promote ethical and environmental practices.

Restoring habitats across the region with a focus on biodiversity.

Inclusion & Diversity

40% Women

Senior Leadership Gender Balance

Target for women representation in senior leadership roles by 2030.

50% Women

Entry-Level Gender Mix

Target for women representation in entry-level roles.

12% Minority

Board Members from Ethnic Minorities

Representation of ethnic minority backgrounds among board members.

Launching mentoring programs for women and underrepresented groups.
Active participation in industry diversity initiatives.

Articles

Careers at United Utilities

LinkedIn - United Utilities

Role

Description

sample collection

field testing

data submission

quality control

emergency response

customer service

Partake in the provision of a weekend and bank holiday sampling service on a contractual basis.
To comply with security protocol and Health and Safety procedures and processes, risk assess and identify the best procedure to sample where pre-determined and quality instructions are not applicable.
Maintain relevant and up to date Continuous Professional Development (CPD) records to meet the requirements of DWI regulation 16.
Operate the sampling vehicle safely so that incidents involving driver error are minimised
Samples taken by Water Quality Officers following pre-determined Quality Instructions according to UKAS, DWI, EA and company requirements.
Submit the samples and field data to the Laboratory properly matched and linked to the daily sampling schedule, via appropriate current processes and using technology as required. The data normally being processed via electronic hand held device (PDA). To ensure that samples will meet strict time targets for delivery to the Laboratory.
Follow clearly defined Analytical Quality Control Instructions to monitor the quality of the testing carried out in the field and reporting exceptional "out of control" results to strict timescales. Verification and maintenance of equipment to minimise out of control results.
Perform field tests, for example, (pH, taste and odour, free and total chlorines, temperature, regulatory and operational processes). Take chlorine readings from designated chlorine meters at all treatment works for calibration and verification purposes.
To create a positive interaction as a customer champion with customers and deliver excellent customer service. To help reduce and avoid customer complaints by creating a positive interaction with customers and delivering excellent customer service.
To assist in the provision of a full 24 hours per day incidents and emergencies service for sampling and sample transportation to the Laboratory.
To manage planned and reactive work, to determine which job allocation takes precedent in liaison with the various internal stakeholders for regulatory, non – regulatory and adhoc samples.
To collect Water and Wastewater samples, following pre-determined Regulatory, Quality Procedures and Quality Instructions and liaise with external stakeholders. Samples are taken from all points from ‘bath to bay’ and ‘source to tap’ to include process samples, compliance samples, environmental samples, mains repairs, customer complaints, external customers, incidents and events and any business projects.

Requirements

nvq level2

data entry

ukas

water treatment

problem solving

teamwork

Basic computer skills to data entry is essential.
Minimum of NVQ level 2, or 5 GCSE's including Maths, English and Science.
Able to maintain and update UKAS and DWI accreditation standards and practices.
Basic knowledge of disinfection principles, water and wastewater treatment.
To interpret and briefly explain the findings of field tests, including visual examination of the water supply, for customers who query the analysis. The sampling is a combination of planned and unplanned (cold call) activities, responding to customer complaints and requires a high degree of social skills to create a good image for the company.
Able to work on their own initiative and have excellent problem solving skills.
A high degree of social skills for working in a customer orientated environment. Experienced in dealing with difficult customers whilst being able to provide information and advice to customer queries.
Clean driving licence.
Team working and communication skills will be an integral requirement for the role.

Benefits

MORE Choices flexible benefits
Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
Mental health first aiders
Wealth at Work courses
Enhanced parental leave schemes
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
EVolve Car Scheme
A comprehensive healthcare plan through our company-funded scheme
Salary Finance
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Deals and discounts
Employee Assistance Plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1995

Year Established

Resulting from the merger of North West Water and NORWEB.

7+ Million People

Population Served

Provides essential water and sewage services across the region.

£1.9B Revenue

Annual Revenue

Demonstrates strong financial health and operational efficiency.

30+ Facilities

Renewable Energy Plants

Generating power from sewage sludge, contributing to sustainability goals.

It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

Culture + Values

We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.