Will be expected to charge out a large percentage of their time to revenue work orders.
Develops and enhances working relationships with customers and associates.
Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
Carries after hour’s emergency phone as needed.
Immediately addresses any safety-related issues in the shop.
Maintains a clean and organized workplace, orderly flow through the shop.
Assists with scheduling work in the shop and field.
Assists with receiving and delivery of equipment in and out of our yard as needed.
Works closely with trainees and technicians.
Consistently achieve set flat rates on work orders.
Makes final inspection on all work leaving the service department.
Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
Handles special projects as needed/requested by Service Advisors or Service Manager.
Troubleshoots & repairs all aspects of our product lines.
Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
Assists with contamination control procedures to make sure proper steps are being followed.
Requirements
mechanical experience
caterpillar
dbs
hydraulic
technical degree
problem solving
Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
All applicants should be familiar with time requirements to perform specific jobs.
Ability to work with Ag, Truck and Heavy equipment customers.
Ability to work well within a team environment.
Understands the complete process of the service department.
Individual must meet driver insurability standards.
Leadership training preferred but not required.
Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
Possess strong communication and listening skills, as well as strong problem-solving skills.
Ability to work without supervision.
Benefits
Dependent Care Flex Spending Account
Health Insurance – 3 plan options
Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance
Dental Insurance – 2 plan options
Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket
SmartDollar – employer paid financial planning program
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay
Paid Time Off (PTO)
Maternity and Paternity Benefits
Health Savings Account – Employer contribution up to $1,300/year
Employee Assistance Program (EAP) – including Health Coaching
401(K) Plan
Vision Insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no sponsorship; candidates must have valid u.s. work authorization.
Security clearance
Information not given or found
Company
Overview
60 Years
Industry Presence
Serving the heavy equipment industry with expertise and trust.
Originally founded as a Caterpillar dealership, the company serves industries from construction to mining.
They offer new and used machinery, equipment rental, and parts & service for major brands like Caterpillar.
Butler Machinery has supported a wide range of sectors including agriculture, energy, and heavy civil construction.
The company has built a reputation for offering top-tier equipment solutions that optimize performance and productivity.
Projects range from major infrastructure developments to agricultural advancements and energy solutions.
They have earned recognition for their commitment to delivering quality machinery and exceptional customer service.
In addition to equipment sales, Butler Machinery is known for its strong service network and support offerings.
Culture + Values
The team is the company's greatest asset, believing in collaboration and treating each other with dignity and respect.
The team prioritizes exceeding customer expectations without compromising on values.
Integrity is the cornerstone of the business, with the team earning trust through their word and actions.
Accountability is emphasized, with team members understanding the impact of their decisions and taking responsibility.
Excellence is achieved through innovation, lifelong learning, and professional development.
The team is collectively responsible for ensuring uncompromised safety in all workplace situations.
Environment + Sustainability
No public net‑zero target or sustainability goals listed on website or LinkedIn.
No quantifiable environmental performance data (e.g., emissions reductions, energy usage, waste diversion) directly stated.
Provides and promotes technologically efficient machinery (e.g., precision planting, site positioning, asset tracking) that can reduce resource consumption and improve operational efficiency.
Supports infrastructure projects (e.g., generator installations, water treatment plants) that can contribute to more resilient and reliable community systems.
Inclusion & Diversity
Diversity drives innovation; inclusion drives success. A multitude of approaches and ideas enable delivery of the best results.
Identifies as an Equal Opportunity Employer: "EOE/Minorities/Females/Vet/Disability."
Explicitly references females in the EOE statement, highlighting gender inclusivity.
No published gender breakdown or women's representation percentages available in public disclosures.