Lead Service Technician

Description

• Will be expected to charge out a large percentage of their time to revenue work orders.
• Develops and enhances working relationships with customers and associates.
• Assists in maintaining the work order process from open to close. This will include taking customer calls; troubleshooting on the phone, open work order, and assign technicians, review, and close work orders after the repair is completed.
• Carries after hour’s emergency phone as needed.
• Immediately addresses any safety-related issues in the shop.
• Maintains a clean and organized workplace, orderly flow through the shop.
• Assists with scheduling work in the shop and field.
• Assists with receiving and delivery of equipment in and out of our yard as needed.
• Works closely with trainees and technicians.
• Consistently achieve set flat rates on work orders.
• Makes final inspection on all work leaving the service department.
• Assists technicians on field jobs with tooling, ordering parts and getting information to them in a timely manner.
• Handles special projects as needed/requested by Service Advisors or Service Manager.
• Troubleshoots & repairs all aspects of our product lines.
• Keeps track of small tools, repairs needed, general condition, and assesses new tools that may be needed.
• Assists with contamination control procedures to make sure proper steps are being followed.

Requirements

• Three (3) years minimum mechanical experience with Caterpillar and AGCO (Ag product line) preferred.
• Have a working knowledge of the on-line DBS, BMTS, and SIS systems.
• This experience is to include all mechanical, hydraulic & electrical system knowledge, and the troubleshooting of these systems.
• All applicants should be familiar with time requirements to perform specific jobs.
• Ability to work with Ag, Truck and Heavy equipment customers.
• Ability to work well within a team environment.
• Understands the complete process of the service department.
• Individual must meet driver insurability standards.
• Leadership training preferred but not required.
• Technical degree in a mechanical related field or equivalent combination of business experience, training and/or education required.
• Possess strong communication and listening skills, as well as strong problem-solving skills.
• Ability to work without supervision.

Benefits

• Dependent Care Flex Spending Account
• Health Insurance – 3 plan options
• Other company-sponsored benefits include uniforms, safety glass allowance, optional Credit Union membership and educational assistance
• Dental Insurance – 2 plan options
• Generous retirement plan with 8% guaranteed by the company each year once eligibility is met, with no minimum required contributions out of your pocket
• SmartDollar – employer paid financial planning program
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay
• Paid Time Off (PTO)
• Maternity and Paternity Benefits
• Health Savings Account – Employer contribution up to $1,300/year
• Employee Assistance Program (EAP) – including Health Coaching
• 401(K) Plan
• Vision Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance