Leasing Specialist

Description

• Ensure that the property remains in tour-ready condition at all times.
• Communicate with prospects and new residents to ensure satisfaction by writing follow-up emails, sending thank-you notes, and making telephone calls to solidify tours and finalize decisions to lease/renew.
• Greet prospects, conduct property tours, and show model apartments.
• Complete various accounting, financial, and administrative reports as necessary.
• Maintain extensive knowledge of apartment availability, current residents, lease expiration schedules, and amenity offerings.
• Design and execute off-site marketing activities to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools (Instagram, Facebook, e-mail, and other websites), and following other property-specific marketing plans.
• Execute digital and physical marketing initiatives to drive external traffic to the property.
• Perform daily inspections and communicate with the facilities team regularly to ensure that the tour path, model units, amenities, and leasing office meet the tour readiness standard at all times.
• Leverage on-site property management software (CRM, Yardi, etc.) to track apartment availability, monitor lease expiration schedules, record traffic and leasing activities, and ensure accurate resident data capture.
• Represent the property and the company professionally through dress and behavior.
• Process applications, review credit screenings, background checks, and prepare lease and move-in packages.
• Provide assistance during lease signings, ensure smooth resident move-ins, and facilitate seamless transitions for new residents.
• Execute and perform activities in support of the property's lease renewal program by delivering lease renewal letters and packages for residents, contacting renewing residents 90-60 days in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.

Requirements

• Bachelor’s degree or equivalent work experience, preferred
• 1+ years of experience in Class A high-rise multifamily leasing preferred
• Respond quickly and courteously to resident questions/concerns and take prompt action to solve problems. This requires the ability to remain calm and respectful during conflict resolution.
• Basic knowledge of Google Workspace and Microsoft Office (Word, Excel) required
• Familiarity with Yardi & Blue Moon preferred
• Canva experience preferred
• Excellent verbal and written communication skills required
• This role requires weekend and holiday availability, as providing the best experience for our current and future tenants means being present during those times.

Benefits

• Access to HSA-compatible plans
• Paid time off and 13 paid holidays
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
• Pre-tax commuter benefits
• 401(k) retirement plan
• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

Training + Development

Interview process

Visa Sponsorship

Security clearance