Client Services Director (Remote - US)

Description

• Identifying and nurturing high potential team members for career advancement in a fast-growing business
• Analyzing data and trends to optimize both the One11 offer and the client experience.
• Providing guidance and support to the direct reports in a way to help them succeed and ensure One11’s reputation of a “people first” organization is ever improving.
• Providing operational expertise around resource management in a complex services offering.
• Overseeing the relationship between One11 and its clients/potential clients and working to ensure that their needs and expectations are being met
• Providing a strong presence within industry events and internally, with Altus Group as needed. At times, being the representative and advocate for the business.
• Identifying and addressing issues and trends that may be counter to our mission or client expectations. Determining quick paths to resolution and involving stakeholders to carry out a successful strategy.
• Developing and implementing strategies to improve the client experience
• Leading and managing a team of Sr Consultants/Team Leaders/Managers, including setting goals and objectives and evaluating performance.
• Developing resourcing models using utilization and forecasting tools to ensure we meet our clients needs for elasticity, and on-time quality delivery.

Requirements

• Strong organizational and time management skills.
• Strong leadership and management skills, as well as excellent communication and interpersonal skills.
• 7+ years of industry experience, preferably with a focus on the multifamily housing sector. Experience in client-facing roles favored.
• Keen understanding of services in the space, including experience with Property Management Systems and related solutions
• Understanding of client needs and matching skillsets for desired outcomes
• Education – bachelor’s degree or higher in management, business, finance or related field is preferred
• This position is remote within the United States, allowing you to work from any U.S. location while supporting clients and teams across multiple time zones
• Understanding and leading partner channels and relationships as they evolve.

Benefits

• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.
• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.

Training + Development

Interview process

Visa Sponsorship

Security clearance