Customer Support Coordinator

Places For People

UK social enterprise creating, managing and regenerating communities through homes, leisure facilities and infrastructure.

Support vulnerable customers in housing, manage caseload and scheme maintenance

13 days ago ago

Junior (1-3 years)

Full Time

Sheffield, England, United Kingdom

Field

Company Size

11,600 Employees

Service Specialisms

Property Development

Design

Construction Services

Project Management

Consulting

Engineering

Technical Services

Sector Specialisms

Residential

Commercial

Industrial

Mental Health Services

Substance Use Disorder Services

Supportive Housing

Care Coordination

Home Care Services

Role

Description

Requirements

Benefits

Cashback plan for healthcare costs – up to £500 saving per year
Extra perks including huge discounts and offers from shops, cinemas and much more
Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
Training and development
Pension with matched contributions up to 7%
Competitive salary, with a salary review yearly
A bonus scheme for all colleagues at 2%

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

enhanced dbs (disclosure and barring service) check is mandatory
satisfactory dbs disclosure required before appointment

Company

Overview

1965

Year Established

The organization originated as the North British Housing Association in 1965.

245,000 Homes

Properties Managed

They manage or own over 245,000 properties across the UK.

£850m Turnover

Annual Revenue

Achieved nearly £850 million in turnover in 2022.

100+ Venues

Leisure Facilities

Operates over 100 leisure venues across the UK.

Evolved into a powerhouse of placemaking.
Built momentum across the UK by owning or managing properties and running leisure venues.
Fuelled by bond-raising and partnerships, including a 2024 SDR merger.
Handle regeneration, development, care, and investment.
Reinvest earnings into communities.
Signature projects include affordable housing, shared-ownership schemes, and town-center regeneration.
Multi-brand structure spans over 20 subsidiaries, enabling holistic delivery from homes to leisure.
Pledged pipelines of tens of thousands of new homes and tap institutional funding to scale regeneration.
Unusually, they are a social enterprise that issues corporate bonds and provides mortgages and leisure services.
Couple commercial muscle with community-first storytelling: regenerating places by layering homes, leisure, infrastructure, and support.

Culture + Values

Do The Right Thing. Always.
Fired Up, Ready To Grow.
One Community.
Be Respectful, Earn Respect.
Enjoy Work.

Environment + Sustainability

£400M Bonds

Sustainability Funding

Issued £400 million in seven-year sustainability bonds to fund green and social projects.

245,000 Homes

Managed Properties

Manages over 245,000 homes across the portfolio.

£219M Investment

Repairs & Improvements

Invested £219 million in repairs and improvements to enhance property standards.

£334M Value

Social Impact

Generates £334 million in social value through sustainability initiatives.

Environmental Sustainability Strategy aimed at a net zero carbon future
Committed to Net Zero via Zero Carbon Homes Standard in new-build developments
Part of Future Homes Consortium & Future Homes Hub to reduce carbon in new homes
Piloting retrofit of 1,000 social homes to decarbonise housing stock
Leading consortium installing heat pumps, solar panels, and double glazing to retrofit homes by Winter 2028
Energy-efficient homes rated A–C, emitting circa 1.3 tCO₂/yr vs 3.5 tCO₂ for older homes

Inclusion & Diversity

Inclusive workforce: ‘everyone is welcome, everyone is important, everyone is supported, and everyone can thrive’
Open‑door policy enabling regular, honest catch‑ups with CEO and senior leaders
Transparent promotion process supported by internal learning platform (Places Academy)
Diversity & Inclusion programmes feature in employee benefits offering
Gender‑related stats not explicitly published

Articles

Careers

Our Projects

Sustainability

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