Retail Senior Executive

Description

• Support new store openings, seasonal campaigns, and operational improvements as required.
• Implement and maintain retail processes, SOPs, and compliance with operational guidelines.
• Coordinate with Marketing, Finance, and Operations teams to support store initiatives, promotions, and campaigns.
• Maintain inventory accuracy, control stock levels, and ensure merchandise is displayed according to brand standards.
• Manage and oversee the day-to-day operations of the retail store to ensure smooth functioning.
• Ensure excellent customer service and resolve escalated customer issues promptly.
• Ensure exceptional customer service and handle escalated complaints effectively.
• Oversee daily store operations to ensure smooth and efficient functioning. Prepare memos, letters
• Supervise, train, and support store staff to maintain high performance and engagement.
• Monitor sales performance, track KPIs, and implement strategies to achieve business targets.
• Monitor and achieve sales targets, KPIs, and operational goals.
• Assist in staff scheduling, shift planning, and workforce management.
• Manage inventory, stock levels, and merchandise displays according to company standards.
• Implement and enforce store SOPs, operational guidelines, and compliance requirements.
• Support store expansion, new openings, and seasonal campaigns as required.
• Supervise, coach, and develop store staff to maintain high productivity and engagement.
• Conduct regular store audits, inspections, and performance reviews.

Requirements

• Bachelor’s degree in business administration, Retail Management, or a related field.
• 2–4 years of experience in retail operations, store management, or supervisory roles in a retail environment.
• Proven experience in monitoring sales performance, managing staff, and ensuring operational compliance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance