Leading provider of disaster recovery, restoration, and emergency response services.
Perform water/fire damage restoration, documentation, and customer service on site.
8 days ago ago
Junior (1-3 years)
Full Time
Norcross, GA
Field
Company Size
- Employees
Service Specialisms
Restoration
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Emergency Response
Disaster Recovery
Cleaning Services
Commercial Services
Sector Specialisms
Commercial
Residential
Hospitality
Healthcare
Education
Government
Retail
Manufacturing
Role
Description
job inspection
customer approval
equipment management
drying adjustments
damage repair
documentation
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
Express or exchange ideas with others quickly, receive and act on detailed information given.
Responsible for making daily adjustments to the drying plan based on meter readings
Report to work on time in a clean, complete uniform
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Read and follow product label usage instructions
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Requirements
high school
driver’s license
tablet data
disaster restoration
problem solving
physical fitness
ASD – Applied Structural Drying Technician
Certifications are preferred, but not required:
Use visual acuity to perform detail-oriented activities
Must be able to prioritize activities and meet deadlines
High school graduate or equivalent
Good verbal and written communication skills
Good problem solving and customer service skills
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Experience in the restoration or construction industry is preferred, but not required
Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Knowledge of disaster restoration industry
Experience with entering data using a tablet or mobile phone
Valid Drivers’ License and satisfactory driving record
For safety reasons, wear respirators, which are used in certain situations, must be able to seal to your face.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Specializes in rapid response to disasters and emergencies.
Excellence in managing large-scale recovery operations for water, fire, and storm damage.
Highly trained technicians providing expert restoration services to residential and commercial clients.
Operations across multiple sectors including residential, commercial, infrastructure, and utilities.
Swift and thorough restoration services helping businesses and homes return to normalcy after major disruptions.
State-of-the-art equipment for handling restoration projects of any scale, from small homes to large commercial properties.
Nationwide deployment of emergency response teams ensuring prompt support for customers regardless of location.
Culture + Values
Do what’s right
Take care of each other
Think like an owner
Bring out the best in others
Act with agility
Play to win
We Serve
We Care
We Deliver
We Do
Environment + Sustainability
Inclusion & Diversity
Diversity and inclusion council meets regularly to implement strategies
Mandatory diversity and inclusion training program with interactive exercises, videos and discussions
Online platform for employees from diverse backgrounds to share stories and experiences
Mentorship program pairing employees from different backgrounds
Annual diversity and inclusion report tracking progress
Diversity and inclusion committee reviews policies and procedures regularly
Internal network for employees from diverse backgrounds to connect