City Of Toronto
Municipal government delivering public services like transit, parks, water, planning, safety and waste management.
12 hours ago
$123,833 - $170,184
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Toronto, Ontario, Canada
Hybrid
Company Size
42,306 Employees
Service Specialisms
Sector Specialisms
Description
analytics platform
workforce reporting
change management
partner management
continuous improvement
strategic leadership
The Manager, Business Transformation & Change Management (Workforce Analytics) is a strategic leader responsible for advancing business transformation and continuous improvement within the Business Services, Systems & Insight Section. The role implements the City’s HR Business Intelligence Strategy, introduces advanced analytics tools, and ensures evidence‑based decision making across the organization. It leads the Workforce Analytics & Insights team, fostering innovation, continuous learning, and high‑quality, user‑centred products.
The manager works closely with the Project Director and technology partners such as the Technology Services Division to align analytics solutions, data architecture, and secure, scalable workforce analytics capabilities with transformation goals. Additionally, the role prepares the organization for change by ensuring people, structures, and processes support the future‑state priorities.
- Drive transformation initiatives aligned with the future service delivery model.
- Develop and deploy advanced analytics platforms and workforce reporting capabilities.
- Oversee change management strategies for technology adoption and process integration.
- Manage inter‑divisional partnerships and contribute to policy and program development.
- Champion continuous improvement, innovation, and best practices in workforce analytics and reporting.
Requirements
business degree
business transformation
process reengineering
workday
team leadership
relationship building
- Degree in Business or Public Administration (or equivalent experience).
- Extensive experience leading business transformation in large, complex organizations; HR transformation preferred.
- Expertise in business process reengineering, data reporting, analytics strategy, and systems integration.
- Experience with people analytics and HCM solutions (e.g., SAP SuccessFactors, Workday, PeopleSoft).
- Proven ability to lead, motivate, and develop diverse teams in dynamic environments.
- Strong relationship‑building skills with employees, unions, senior management, and external stakeholders.
Benefits
Job ID 59828 is a full-time, 12-month temporary position in the Human Resources category, located at Metro Hall, 55 John St, Toronto (hybrid). The role reports to the Director of Business Services, Systems & Insight within the People & Equity Division, Business Services, Systems & Insight Section. Salary ranges from $123,833 to $170,184, with an ideal hiring zone of $139,659‑$151,419, and the work schedule is Monday‑Friday, 35 hours per week. The position is non-union, with one opening, and the posting period runs from 22‑Jan‑2026 to 05‑Feb‑2026.
The City is an equal‑opportunity employer committed to equity, diversity, and respectful workplaces aligned with Toronto Public Service values. It provides barrier‑free, accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act, offering accommodation throughout the recruitment process.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
5,600 km roads
Road Network
Extensive network of roads for transportation and infrastructure.
6,100 km mains
Water Infrastructure
Comprehensive water distribution system serving the city.
1,600 parks
Urban Green Spaces
Abundant recreational areas for public enjoyment and relaxation.
42,306 employees
City Workforce
Workforce dedicated to delivering essential municipal services.
- Founded under the City of Toronto Act, it has evolved into a dynamic municipal government overseeing essential urban services.
- Manages transit, water treatment, parks, libraries, emergency services, waste collection and land-use planning across Canada's largest city.
- Typical projects range from transit expansions and park revitalizations to traffic-signal upgrades and sewer maintenance.
- Historic public spaces like Nathan Phillips Square and High Park highlight the city's mix of civic architecture, recreation and culture.
Culture + Values
- Toronto is a caring city
- Toronto is a clean, green and sustainable city
- Toronto is a dynamic city
- Toronto invests in quality of life
- Vision, Mission & Motto: Diversity Our Strength
- Mission: To serve a great city and its people
- Independence and Impartiality
- Fairness and Equity
- Accessibility
- Respect and Empathy
- Willingness to Help
- Professionalism
Environment + Sustainability
45% GHG reduction
By 2025
Achieve a 45% reduction in greenhouse gas emissions compared to 1990 levels.
65% GHG reduction
By 2030
Aim to reduce greenhouse gas emissions by 65% compared to 1990 levels.
41% emission reduction
Since 1990
Community-wide emissions have decreased by 41% since 1990, despite population and GDP growth.
120,000 trees planted
Annually
The city plants approximately 120,000 trees each year as part of its urban canopy initiative.
- TransformTO strategy includes carbon accountability, natural gas reduction, building performance targets, low-carbon transportation, increased local renewable energy
- City aims for 40% urban canopy cover by 2050
Inclusion & Diversity
$30,000 Awarded
Women4ClimateTO Mentorship
Pitch competition awards supporting women-led climate initiatives.
$1.3M Raised
United Way Campaign
City employees contributed to support vulnerable communities.
$2.2M City-Wide
United Way Campaign
Total raised across the city for vulnerable communities.
- City motto: Diversity Our Strength
- Toronto Public Service principle: support community participation in decisions affecting their lives
- Neighborhood Climate Action Champions prioritize applicants from communities experiencing social, economic and other barriers, including women