Geotechnical Engineer (Customer Success Manager)

Description

Working closely with customers in the Civil and Environmental sectors you will be responsible for developing and maintaining positive customer relationships that promote growth through increased product usage, user retention and loyalty.

• Provide account insights through the collation and analysis of customer usage and sentiment data, which is published into a regular quarterly business review
• Act as the first point of contact with assigned customers , with responsibility for the coordination and oversight of all on-boarding, training, administration, licensing and support of users
• Act as an internal advocate for your accounts, educating them on products, and maintaining lasting relationships, driving retention, identifying and helping to pursue upsell and cross sell opportunities
• Drive growth and retention within our existing customer accounts by understanding their business needs and providing them with relevant solutions. This will include planning and executing strategic plans within the accounts

Requirements

• Demonstrable experience in a Technical (Geotech nical ), Pre-sales, Account Management or similar role
• Experience working with and managing stakeholders and customers in a software environment would be beneficial
• Experience working with geotechnical solutions would be advantageous , as would experience working with clients in the Civil or Environmental sectors

Benefits

Benefits of being a Seequenteer and why you’ll love being on our team.

Training + Development

Interview process

Visa Sponsorship

Security clearance