Housing with Support Manager at Metropolitan Thames Valley in Hendon, England, United Kingdom | GBP31,335-32,984 | Kablio

Role

Description

home visits

tenancy audits

property adaptations

minor works

referral management

asset liaison

Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
Promote independence by signposting to community resources and specialist services.
Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
Arrange property adaptations to meet individual needs and maintain suitability.
Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.

Requirements

nvq level3

qcf diploma

it skills

microsoft word

excel

communication

Excellent communication skills and ability to work independently and as part of a team.
Highly organised with the ability to prioritise and manage workload effectively.
Understanding of welfare benefits and tenancy rights.
Assertive yet empathetic when dealing with sensitive issues.
Flexible and adaptable to meet customer needs.
Experience supporting vulnerable older people with housing and wellbeing needs.
Awareness of safeguarding procedures and local support pathways.
Knowledge of legislation relevant to older residents and sheltered housing.
QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.
Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.

Benefits

Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Supported family friendly approach with extended parental leave
Option to buy or sell up to 5 days annual leave per year
2 volunteering days per year for things like helping out in local communities
Cycle2work scheme
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
An additional ‘Beliefs day’ once a year to have an extra a day off
Life assurance cover 3 x your salary
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
Hybrid Working - Dependent on job role and department
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Access to extensive learning and training opportunities with Wisebox platform
Enhanced pension with matched contributions of up to 9%

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we do not currently offer visa sponsorship.

Security clearance

enhanced dbs check including adult barred list upon offer.
check repeated every three years.

Company

Overview

Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association.
Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services.
Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families.
Specializes in residential and commercial property management, construction, and housing for diverse communities.
Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects.
Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services.
Has established a strong reputation for delivering quality developments that meet the diverse needs of residents.
With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.

Culture + Values

Customer-focused
Respectful and inclusive
Act with integrity
Innovative and forward-thinking
Committed to creating better futures
Collaborative and team-oriented
Empowerment of individuals to achieve their potential

Environment + Sustainability

2050

Net Zero Target Year

Aiming to achieve net zero carbon emissions by this year.

Committed to reducing carbon emissions and energy consumption
Focus on energy efficiency in new developments and retrofitting existing properties
Adopting green technologies and materials in construction
Promoting sustainable living through eco-friendly homes and services

Inclusion & Diversity

40% Gender Balance

Board Representation

Achieves notable gender balance at the board level with significant female representation.

Commitment to diverse talent recruitment
Focus on creating a culture of inclusion across all levels
Regular reviews of pay equity to ensure fairness
Development of leadership pathways for underrepresented groups

Articles

About Us

Careers

Our Projects

Role

Description

home visits

tenancy audits

property adaptations

minor works

referral management

asset liaison

Carry out home visits after move-in and regular tenancy audits to ensure residents are settled and supported.
Promote independence by signposting to community resources and specialist services.
Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
Arrange property adaptations to meet individual needs and maintain suitability.
Support residents to report repairs, address anti-social behaviour, and maintain safe homes.
Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.

Requirements

nvq level3

qcf diploma

it skills

microsoft word

excel

communication

Excellent communication skills and ability to work independently and as part of a team.
Highly organised with the ability to prioritise and manage workload effectively.
Understanding of welfare benefits and tenancy rights.
Assertive yet empathetic when dealing with sensitive issues.
Flexible and adaptable to meet customer needs.
Experience supporting vulnerable older people with housing and wellbeing needs.
Awareness of safeguarding procedures and local support pathways.
Knowledge of legislation relevant to older residents and sheltered housing.
QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.
Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.

Benefits

Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Supported family friendly approach with extended parental leave
Option to buy or sell up to 5 days annual leave per year
2 volunteering days per year for things like helping out in local communities
Cycle2work scheme
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
An additional ‘Beliefs day’ once a year to have an extra a day off
Life assurance cover 3 x your salary
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
Hybrid Working - Dependent on job role and department
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Access to extensive learning and training opportunities with Wisebox platform
Enhanced pension with matched contributions of up to 9%

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we do not currently offer visa sponsorship.

Security clearance

enhanced dbs check including adult barred list upon offer.
check repeated every three years.