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Technical Support Representative
Brivo
Providing Tier II technical support for hardware/firmware, UI applications, installations, maintenance, accounts, and third-party products for a Physical Access Control Systems (PACS) company.
21d ago
$24 - $27
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Bethesda, MD
Onsite
Company Size
400 Employees
Service Specialisms
Cloud Access Control
Security Solutions
Mobile Credentials
Access Management
Surveillance Integration
Enterprise Security Systems
Sector Specialisms
Commercial Real Estate
Buildings
Enterprise
Property Management
Visitor Management
Cybersecurity
Workforce Management
Identity Management
Role
What you would be doing
customer interaction
requirement gathering
documentation
customer updates
technical support
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, accounts and applications, and third-party products support. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities
- Serve as a customer advocate and interact with internal teams to solve issues
- Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service
- Record customer interactions and resolutions in a case management system
- Inform customers of critical issues and system updates
What you bring
pacs
certifications
cseip
problem solving
communication
networking
- Ability to thrive in a team environment
- Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up skills
- Physical Access Control Systems (PACS) installation or maintenance is highly preferred
- 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications
- Strong verbal and written communication skills
- Formal technical (IT or Electronic Security) certifications or training preferred
- Fluency in English, with Spanish and/or French a plus
- Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
- CSEIP certification is a plus
- CEU-qualified certifications in electronic security are a plus
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, brivo conducts background checks as part of their hiring process.
Company
Overview
Founded 2002
Year Established
The year the company was established and began its journey in revolutionizing building access management.
- Revolutionized building access management with its cloud-based solutions.
- A pioneer in cloud security technology, providing scalable solutions for various industries.
- Specializes in providing seamless integration for security systems, including access control, video surveillance, and mobile solutions.
- Serves a diverse range of industries, including commercial and residential sectors.
- Focuses on delivering simple, scalable, and secure solutions with an emphasis on ease of use and reliability.
- Notable for the Brivo Onair platform, enabling remote monitoring and management of access control systems.
- Works with large enterprises, small businesses, property managers, and security providers.
- Integrates smart locks, biometric systems, and mobile credentials in addition to traditional access control.
- Passionate about innovation.
- Committed to customer success.
- Believe in a culture of collaboration.
- Prioritize integrity and transparency.
- Embrace diversity and inclusion.
- Act with urgency and efficiency.
- Continually strive to improve.
- Value accountability and ownership.
2030
Net Zero Emissions Target
Committed to achieving net zero by 2030.
- Actively seeks sustainable solutions and energy-efficient technologies.
- Incorporates green building certifications into operations.
- Has reduced energy consumption through cloud-based infrastructure.
- Aims to lower environmental footprint with smarter product designs.
- This organization fosters a culture of inclusion and belonging.
- The company has a focus on increasing gender diversity in tech roles.
- This organization works to improve representation of women in leadership positions.
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