IT Infrastructure Engineer

• Support IT leadership in delivering group-wide IT modernisation programmes, including standardisation, automation, and cloud adoption
• Provide technical support and troubleshooting for end-user devices, networking, and SaaS applications using a follow-the-sun support model.
• Creating, maintaining, and updating internal records, registers, and technical documentation.
• Operating within the ITIL framework, following best practices for incident, request, and change management.
• Engaging with vendors for procurement, support escalation, and warranty matters.
• Supporting corporate applications, including:

We are looking for an experienced IT Infrastructure Engineer to join our team. Supporting business initiatives led by the Head of IT and based in Manchester, UK, this role servers to maintain, improve and standardise Corporate IT. You will be responsible for maintaining and supporting internal infrastructure, networking, cloud services, and corporate applications. You'll play a crucial role in the day-to-day operations and stability of our global IT environment.

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK.No recruitment agencies, please! We won't accept any introductions.

This role is ideal for someone who enjoys both strategic IT transformation and daily user support, with the ability to bridge modernisation initiatives and business-as-usual IT needs. Attention to detail and recognising that standardisation and documentation are essential to our success. You will be someone who loves to be social and have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology.

If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.The ability to attend our Manchester offices on-site, full time, 5 days per week is a requirement for this role.

• Tertiary qualification in Information Technology, or related discipline
• Working knowledge of business applications such as Atlassian, Google Workspace, HubSpot, and development platforms
• HubSpot CRM, Lucid Suite, and other SaaS applications
• Relevant industry recognised certifications are considered advantageous but not essential (e.g. CCNA, ECMS, MCSA, AWS, CCP)
• Google Workspace (Gmail, Drive, Admin Console)
• Ability to work independently, and as part of a globally decentralised team
• ITIL Foundations Certification
• TeamCity and associated development tools.
• Working knowledge of API integrations and troubleshooting is highly advantageous.
• Atlassian Suite (Jira, Confluence, Tempo)
• Enthusiastic personality with excellent communication skills
• At least 5 years experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, MacOS, IaaS, PaaS and Saas offerings)
• Hands-on experience supporting Windows Server, Active Directory, and AWS environments

• Group Life Assurance
• Income Protection Scheme
• Private Healthcare
• Eyecare and Optometry Vouchers
• Cycle to Work Scheme
• Employee Assistance Programme
• Electric Car Benefit Scheme