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Technical Support Engineer
Sulaiman Alqudaibi Co. For Grp & Plastic Products
Manufacturer of GRP/FRP pipes, polymer concrete manholes & jacking pipes, and GRP tanks.
Provide technical support across desktop, mobile, networking and other IT infrastructure systems for a customer in the Leeds area.
When appropriate, you will act as a technical escalation route to our 1st line Service Desk.
Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
Creating / updating training materials, runbooks and knowledge base articles
Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.
Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).
As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.
Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.
What you bring
networking
troubleshooting
itsm
enterprise it
communication
coordination
As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach.
A good understanding and knowledge of ITSM practices and procedures
Good knowledge of enterprise-level IT systems and services
The ability to self-organise and prioritise workload
Excellent communication and inter-personal skills
Experience in co-ordination of issue resolution to agreed service levels and targets
Benefits
Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
Income protection insurance Providing you with support and assistance when you need it most
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
timely resolution of incidents in line with service level agreements (slas)
co-ordination of issue resolution to agreed service levels and targets
The company was founded in 1968, marking its origins as Polyglass.
40 Year Lifespan
Product Durability
GRP pipes are designed for long-term reliability, offering a 40-year lifespan.
4 Meters Diameter
Pipe Capacity
Manufactures heavy-duty pipe systems capable of reaching 4 meters in diameter.
32 Bar Pressure
Pressure Capability
Offers pipe systems with a remarkable 32 bar pressure capacity.
Pioneered polymer concrete manholes and jacking pipes in the early 1990s and added GRE pipes in 2000.
Achieved ISO 9001 and ISO 14001 certifications and became the first fully Kuwaiti‑owned GRP pipe supplier approved by Kuwait Oil Company.
Supplies major infrastructure customers like Kuwait’s Ministry of Public Works and exports to Qatar and Singapore.
Manufactures a broad product range: GRP/FRP pipes, GRE pipes, polymer concrete jacking pipes, manholes and GRP tanks.
GRP pipes are produced via dual filament and continuous winding—durable, corrosion‑resistant solutions for sewage, desalination, subsea and industrial uses.
A fully Kuwaiti, independent manufacturer—unique in Gulf‑region GRP production without foreign partnerships.
Culture + Values
Quality commitment to manufacturing high-standard products.
Customer satisfaction through continuous innovation and excellent service.
Continuous improvement of operational efficiencies.
Sustainability in production and operations.
Dedicated team approach to delivering superior products.
Environment + Sustainability
Commitment to reducing environmental impact throughout production.
Utilization of eco-friendly raw materials where possible.
Ongoing energy efficiency initiatives.
Implementing waste reduction practices in manufacturing processes.
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