Senior Technical Product Manager

Description

• Incorporate metrics that reflect the impact of vehicle health data on diagnostic precision and service efficiency.
• Define KPIs and success metrics for diagnostic accuracy, tool usability, fault resolution speed, and integration performance.
• Develop an intelligent fault-guidance system that helps technicians accurately identify root causes and enables seamless connectivity to over-the-air updates.
• Integrate diagnostic systems with production and R&D platforms to enable seamless data exchange and maximize utilization.
• Serve as a trusted advisor to internal and external partners, translating requirements and integration needs into product requirements and scalable technology solutions that improve diagnostic performance and technician experience.
• Collaborate closely with software engineering to ensure scalable, efficient, and secure diagnostic solutions.
• Lead the rollout of diagnostic platforms and tools across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring across the network.
• Support deployment of Vehicle Health dashboards and proactive service alerts to improve technician readiness, enable earlier fault detection, and enhance service throughput.
• Ensure product requirements are clearly captured and translated into effective technology solutions, while coordinating with RVT for backend integration.
• Leverage expertise in system architecture, APIs, and data integration to support technical decisions across tool interfaces and guided workflows.
• Use data and user feedback to drive product improvements that enhance diagnostic operations and service outcomes.
• Collaborate closely with cross-functional partners, including Aftersales Business, IT, Engineering, Volkswagen Group, and RVT stakeholders, to develop front-end tool interfaces.
• Lead the Product Development in defining and delivering the product development roadmap for integrated diagnostic solutions.
• Execute on the product vision, strategy, and roadmap for Scout’s diagnostics and Vehicle Health platforms, ensuring alignment with business goals and stakeholder needs across Aftersales, Vehicle Engineering and RVT partners.
• Solve operational challenges related to fault identification and resolution by enhancing diagnostic workflows, guided fault-finding capabilities, and technician tool usability.

Requirements

• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
• Experience with diagnostic platforms, service tools, or vehicle communication systems.
• 8+ years of product management experience, with a strong emphasis on technical platforms and service tools.
• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. This role may be remote to start but will transition to an in-office setting at the headquarters within 3-6 months of start date. This role is not eligible for remote work in New York City.
• Proven success in building and launching diagnostic or service-related digital solutions.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Highly analytical mindset with strong problem-solving capabilities.
• The responsibilities of this role require 4-5 days attendance in office with in-person meetings and events regularly.
• This role will be based out of the Scout Motors location in Charlotte, NC, Fremont, CA, or remotely within the United States.
• Excellent communication and stakeholder management; be able to align engineering, operations, business, and field teams.
• Ability to create detailed technical requirement for software engineering partners.
• MBA or advanced technical degree preferred.
• Strong understanding of system architecture, APIs, and cloud technologies.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Proficiency with Agile tools (Jira/Confluence), PRD authoring, and discovery practices (user interviews, service blueprints).
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Data-driven decision making; comfortable with dashboards, SQL basics, and experimentation.
• Automotive diagnostics or service operations experience strongly preferred.
• Residing in New York City: This role is not eligible for remote work in New York City.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

Benefits

• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Competitive insurance including:
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• 20 days planned PTO, as accrued
• Medical, dental, vision and income protection plans
• Generous Paid Time Off including:
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• 401(k) program with:

Training + Development

Interview process

Visa Sponsorship

Security clearance