Customer Service Representative

Description

As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.

Requirements

• Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.
• Self-guided approach to learning and gaining knowledge in addition to company provided training.
• This has no travel requirements.
• Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.
• Strong critical thinker
• Bilingual a plus
• Ability to effectively solve problems or escalate issues as needed.
• Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary
• High School diploma or GED
• Ability to organize and prioritize work and adapt to changes quickly.
• This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
• Must be authorized to work in the United States.
• Strong critical thinker.
• Self-motivated with the ability to work in a fast paced, team-based environment.
• High School diploma or GED.
• Bilingual a plus.
• This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time.

Benefits

• This is a Hybrid position. Will start remote but will require to be on site within a few months

Training + Development

Interview process

Visa Sponsorship

Security clearance