Service Desk Analyst

Description

• Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions
• Employees regularly assigned/required to drive a client or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program
• Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software
• Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components
• Performs asset inventory and prepares and maintains system documentation
• Coordinates with manufacturers for all warranty services equipment
• Resolves service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio-visual equipment; performs remote desktop or on-site assessment to determine cause of problems
• Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders
• Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems
• Sets up audio-visual and computer equipment in conference rooms and other locations for meetings
• Assists with routine system backups, upgrades and/or other hardware/software support activities, connects computers to printers, scanners, personal digital assistants and other peripheral equipment, and loads software

Requirements

• Must be able to respond to emergency services call out
• Possession of a valid California Class C driver’s license and an acceptable driving record are required at the time of appointment and throughout employment
• Associate degree in Computer Science or related field preferred
• High school diploma or equivalent certificate
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
• Minimum 1+ years of experience configuring hardware and software
• Must pass a comprehensive background investigation
• Minimum 1+ years of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, and printers
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance