Front Desk Agent - Russian or German Speaker

Description

• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

Requirements

• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance