Guest Relations Executive

 Provide exceptional customer service by addressing inquiries, concerns, and resolving issues promptly and courteously

 Oversee guest check-ins and check-outs, ensuring accuracy and efficiency in the process

 Collaborate with different departments to ensure smooth operations and seamless customer experience

 Facilitate effective communication between various teams and maintain a cohesive work environment

 Overseeing the operations of Experience Centre & ensuring seamless customer journey as per protocol, in coordination with the facility manager

 Greet and welcome visitors, ensuring a friendly and professional demeanour

 To be the “face” of the company for all visitors and be responsible for the first impression we make. Friendly and easy-going personality while also being very perceptive and disciplined. The goal is to make guests and visitors feel comfortable and valued while on our premises.

 Assist Sales & CRM team as and when required with the tasks assigned by the Sales Head

 Maintain a well-organized front office area, ensuring cleanliness and tidiness

 Escalate issues to designated hierarchy when necessary

 Provide accurate and up-to-date information about the Experience Centre’s Operations

 Assist the facility manager in the facility operations and maintenance of the Experience Centre. Prepare necessary reports, manage documentation, and maintain relevant records as needed

 Address customer complaints and concerns, aiming for effective resolutions to maintain high levels of customer satisfaction

 Collecting client feedback following the completion of each visit

 Attention to Detail

 Effective Communication

SOFTWARE SKILLS

 Demonstrating team building and leadership skills, along with a strong personality. Planning, supporting, and coordinating administrative, food & beverage service, housekeeping, maintenance, and repair work procedures and systems while assisting the Facility Manager. Devising ways to streamline processes to enhance efficiency. Allocating responsibilities to the support staff and assessing their performance to ensure maximum efficiency and productivity.

 Microsoft Office – Excel, Power Point

 Pleasant Demeanor

 Bachelor’s degree in hospitality

 Self-driven

 3+ years of total experience

 Problem Solving

Casa Sia – MAIA’s entry into Chennai at Parathasarathy Garden, off Poes Garden, Central Chennai (https://maiacasasia.com)

§ Accelerated career growth for top performers

The Seven – MAIA’s foray into South Bangalore, nestled in historic Basavanagudi’s cultural core

§ Competitive total rewards package

MINIMUM QUALIFICATION