Commercial Experience Manager

Description

• Lead change management initiatives that improve member experience and support commercial enablement.
• Align career pathing with capability-building initiatives to support long-term talent development.
• Provide regular updates on project progress, outcomes, and future plans.
• Connection – Build meaningful connections with other DLL members
• Evaluate the effectiveness of initiatives and ensure alignment with DLL’s strategic objectives.
• Transform commercial compensation in order to attract/ keep top talent and make clear connections between targeted outcomes and behaviors/activities
• Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness in their roles
• Own and manage projects related to member experience, including:
• Drive business readiness and oversee successful implementation and rollout of global initiatives.
• Support the Head of Commercial Transformation in strategic and operational priorities.
• Apply change management frameworks and project structures to ensure effective delivery.
• Define Global Sales roles and responsibilities and ensure that all global initiatives and ways of working are tailored to each sales role

Requirements

• Fluent in English, other languages beneficial
• University-level degree, MSc preferred
• Tech-savvy and a Power User of Microsoft Office Suite and other tools
• DLL’s referral program applies
• Proven ability to design and implement employee experience frameworks across the lifecycle.
• Have demonstrated in previous roles the ability to create and implement plans resulting in clear and high-value deliverables
• Able to navigate and build relationships with a diverse audience of stakeholders especially in an international matrix organization
• Experience in a commercial role preferred; experience in an HR or employee experience role preferred
• Minimum 5 years of experience in project management and change management, ideally within a HR, commercial or sales organization.
• Knowledge of Financial and professional Services
• Tools and frameworks for performance expectations and sales member productivity
• Ability to manage resistance to change and navigate complexity.
• Excellent communication skills across all organizational levels.
• Strong project management skills with the ability to manage multiple projects simultaneously

Benefits

• Career development opportunities: online learning, member development programs.
• Two working days per year volunteering for a local charity.
• Onboarding programs and playbooks
• Health – Manage mental, emotional and physical health
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Finance – Provide learning opportunities to help members achieve personal financial health
• Flexible hours with possibility to work from home
• Leadership and member development programs

Training + Development

Interview process

Visa Sponsorship

Security clearance