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Customer Service Representative/Inside Sales Representative, Level 1
Daikin Comfort
Sell organization's HVAC products and services, maintain positive dealer relationships, and provide excellent customer service through various communication channels.
23d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Lubbock, TX
Field
Company Size
3,800 Employees
Service Specialisms
HVAC replacement services
Indoor air quality solutions
All‑electric heat pump installation
Ductless mini‑split installation
Smart home thermostat & controls integration
Sector Specialisms
Residential
Commercial
Industrial
Role
What you would be doing
sales support
customer interaction
sales generation
technical knowledge
data management
shipment coordination
- Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
- Periodically reach out to customers to determine satisfaction with the organization, products, and services
- Uses established procedures and works under supervision to perform assigned tasks
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Participate in additional projects/activities to support ongoing business needs.
- Expand knowledge of HVAC products and keep current with latest trends within the industry
- Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
- Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
- Provide excellent customer service via face to face, phone calls and e-mails.
- Provide accurate information regarding availability of in-stock items.
- Assist customers with warranties and returns.
- Recommend alternate products based on cost, availability or specifications as needed.
- Maintain records and prepare reports on sales activities.
- Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
- Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
- Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
What you bring
customer service
.microsoft office
communication skills
attention to detail
time management
sales experience
- Ability to deal with high-volume customer traffic
- Ability to understand and follow procedures, work instructions, and company policies
- Effective verbal skills – must be able to explain fairly technical parts of information clearly
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
- High level of attention to detail and accuracy
- Knowledge of HVAC equipment/products is preferred
- High School diploma or GED equivalent, some colleges preferred
- Good phone etiquette and e-mail etiquette
- General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
- Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
- Ability to establish positive working relationships with internal and external customers and employees
- Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders
- 1 – 3 years of progressive sales experience
- Works within well-defined instructions
- Work is closely supervised
- Understand and follow work instructions, operating procedures, and company policies.
- Ability to use good judgment and strong work ethics and integrity on the job
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- Must be able to perform essential responsibilities with or without reasonable accommodations
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- may perform background checks to ensure eligibility for employment
Company
Overview
100 Years
Years of HVAC Experience
The company has a rich history rooted in a century of HVAC innovation.
2022 Rebranded
Year of North American Rebranding
The company rebranded in North America, unifying residential and commercial solutions.
280M Units
Units Globally
The company has showcased its impact with over 280 million units globally.
400+ Patents
Global HVAC Patents
Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.
- Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
- Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
- A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.
- Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
- Boldly take on challenging situations with full conviction of your potential.
- Refine and enhance your strengths and expertise until you excel in your field of expertise.
- Learn humbly from others who have different thoughts, values, and experiences.
- Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
- Fulfill your roles and responsibilities, and work together towards achieving goals.
- Respect each person, unleash your infinite potential, and embrace healthy competition.
96% Water Recycling
Closed-Loop Water System
Recycles up to 96% of process water, significantly reducing water consumption.
40,000 Tons Recycled
Annual Scrap Material Recycling
Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.
400,000 kg Refrigerant Avoided
Reclaimed Refrigerant Program
Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.
-30% to -50% GHG Targets
Global Environmental Vision 2050
Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.
- Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
- Composts 1,000 lb of food waste monthly.
- Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
- Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
- Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
- Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
- 1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of CO₂ annually.
- People‑Centered Management: belief in individuals’ potential as source of competitiveness.
- Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
- Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
- PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.
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