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Mitigation Manager
Southeast Restoration
Lead a team of mitigation technicians and project managers in a restoration company
16d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Knoxville, TN
Field
Company Size
150 Employees
Service Specialisms
Restoration
Construction Services
Project Management
Consulting
Technical Services
Sector Specialisms
Water Damage
Storm Damage
Mold Remediation
Fire Damage Restoration
Asbestos Abatement
Flood Remediation
Hurricane Damage Recovery
Emergency Repairs
Role
What you would be doing
systems excellence
team development
project management
disaster response
customer support
financial oversight
- Systems & Documentation Model excellence in using business systems such as PSA, Xactimate, and Concur. Ensure all documentation is complete, timely, and aligned with internal standards.
- Team Leadership & Development: Set clear expectations, coach for growth, and hold team members accountable. Equip technicians and project managers to serve customers with skill, compassion, and professionalism.
- Operational Oversight & Project Excellence: Manage the full lifecycle of mitigation projects - from emergency response to final documentation - ensuring timely, high - quality execution in line with IICRC standards and SRG protocols.
- Emergency Response Readiness Coordinate and support after - hours and catastrophe (CAT) event response efforts. Ensure readiness across team resources, equipment, and vendor relationships.
- Customer Experience & Communication Support Project Managers in delivering an excellent customer experience during times of crisis. Ensure customers are informed, cared for, and confident in the restoration process.
- Financial & Strategic Performance Oversee departmental performance, including budgeting, forecasting, job costing, and profitability. Use data to drive decisions and ensure we meet financial goals.
What you bring
team management
iicrc wrt
leadership
budgeting
psa
conflict resolution
- 3+ years of team management experience in mitigation, restoration, or construction
- Clear Communicators: You build trust through honest, compassionate, and effective communication.
- Excellent communicator with strong leadership and conflict resolution skills
- Must be at least 21 years old and able to pass a DOT physical
- Proficient in budgeting, forecasting, and financial decision - making
- IICRC WRT certification required; additional certifications (ASD, AMRT, FSRT, CDS) preferred
- Adaptable Under Pressure: You remain calm and focused when emergencies hit - and you help others do the same.
- Strong knowledge of water/fire/mold mitigation processes and tools
- High school diploma or equivalent required
- Tech - savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis)
- Experience leading emergency response efforts and managing CAT events
- System - Oriented: You believe great documentation and process are key to scalable success.
- Competitive Compensation Package + Profit - Based Incentives
- Full Health Benefits: Medical, Dental, Vision, Disability & Life
- Paid Time Off + Birthday Off + 5 Paid Mission Trip Days
- Safe Harbor 401K with 4% Company Match
- Certification & Industry Training Reimbursement
- Opportunities for Advancement in a Growing, Faith - Driven Company
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- clear criminal history required
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Company
Overview
- Founded to offer comprehensive restoration services, focusing on emergency response for water and fire damage.
- Known for quick, efficient responses to disaster recovery needs, providing both immediate restoration and long-term solutions.
- Typically handles a wide variety of residential, commercial, and industrial restoration projects, ensuring properties are returned to pre-loss conditions.
- Expert in handling complex water damage restoration, fire remediation, and mold removal, with a commitment to exceeding client expectations.
- Stands out for its high customer satisfaction and a dedicated team capable of managing extensive and intricate restoration tasks.
- We remain steadfast in our people‑first culture by prioritizing our teammates in nearly every business decision made.
- We believe in providing a fun and inclusive environment that makes people feel confident and empowered to do their best work.
- Our employees know they make a difference because they are included in the decision‑making process.
- Our people are the most valued part of our organization, and their opinions matter.
A+ Rating
BBB Accreditation Rating
Reflects consistent excellence and trustworthiness, verified by the Better Business Bureau.
$15–24M Revenue
Annual Revenue and Staff Count
Generated approximately $15–24 million annually with a workforce of ~200–250 employees, indicating stable and scalable operations.
- No publicly stated net‑zero target or formal sustainability goals found on website or LinkedIn.
- Operates 24/7 emergency and restoration services across GA, AL, SC, TN, focusing on timely response and efficient operations.
- No DEI strategy, gender statistics, or related data publicly disclosed on website or LinkedIn.
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