Key Account Manager - NE Sales at Otis Elevator Co. in Mumbai Metropolitan Region | Kablio

Role

Description

crm management

payment collection

product benchmarking

share tracking

complaint tracking

site visits

Initiate Customer Relationship Management (CRM) activities for the Key accounts.
Payment collection from the Key Account Accounts customer as per the terms agreed and good asset management in place
Identify techniques and manage product benchmarking in Key Accounts with respect to competition.
Drive Share of Wallet Tracking in terms of Key Accounts
Initiate customer events and drive innovative customer contact programmes.
Work closely with Zonal sales teams and drive bookings from major accounts. Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement. Partner with all stake holders in the organization in achieving the goals.
Ensure that Weekly / Monthly reporting is forwarded to reporting manager.
Tracking of all customer complaints (written / telephonic) addressed to MD,GM and Area Manager and responding to them within the stipulated time. Present the customer complaint status to Regional Head
Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers.
Share new product propositions/applications with regional teams for better market penetration.
Make joint site visits along with construction head to meet the customer as well as assess the site condition during the sales process.
To remain proactive to customers / employee needs and develop, maintain good business relationship with customers.
On resolution of the complaint, obtain feedback from the customers.
Retain & Add major customers in Otis fold and handle Key Accounts customers of region.

Requirements

key customers

quotation

communication

self-starter

mba

elevator

Ability / Confidence to handle high profile Key Customers
Quotation submission to all the enquiries and compete vigorously in the market for winning the order.
Excellent Communication & Interpersonal skills
Assertive, Proactive, Result orientated and Self-starter
BE and MBA with 10-12 years in Elevator industry

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1853 Founded

Year of Establishment

Operates as a leader in vertical transportation solutions.

Pioneered the first passenger elevator, revolutionizing urban transportation.
Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
Their work can be seen in iconic structures like the Burj Khalifa.
Focuses on safety, efficiency, and sustainability in urban spaces.
Advanced smart elevator systems enhance user experience and energy efficiency.

Culture + Values

We put people at the center of everything we do.
We are reliable, smart and focused on the future.
We are creating a more personal, connected world.
We roll up our sleeves to get it done.

Environment + Sustainability

50% Reduction

Emissions Target

Aims to cut Scope 1 and Scope 2 emissions by half by 2030.

100% Certification

Zero-Waste Goal

Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.

30% CO₂ Reduction

Emissions Achievement

Factories have reduced CO₂ emissions by more than 30% since 2015.

6.62M lbs Recycled

Waste Diversion

Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.

Achieve carbon neutrality for factory electricity by 2030.
Complete ISO 14001 certification for all factories by 2025.
Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.

Inclusion & Diversity

34% Women Executives

Women in Leadership

34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.

26% Diverse Executives

Ethnic/Racial Diversity

26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.

56% Diverse Board

Diverse Representation

Over half of the Board members are women, ethnically diverse, or both.

100% Gender Parity

Gender Parity Target

Aiming for equal gender representation in executive ranks by 2030.

Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.

Articles

Careers at Otis

Innovation

Sustainability

Role

Description

crm management

payment collection

product benchmarking

share tracking

complaint tracking

site visits

Initiate Customer Relationship Management (CRM) activities for the Key accounts.
Payment collection from the Key Account Accounts customer as per the terms agreed and good asset management in place
Identify techniques and manage product benchmarking in Key Accounts with respect to competition.
Drive Share of Wallet Tracking in terms of Key Accounts
Initiate customer events and drive innovative customer contact programmes.
Work closely with Zonal sales teams and drive bookings from major accounts. Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement. Partner with all stake holders in the organization in achieving the goals.
Ensure that Weekly / Monthly reporting is forwarded to reporting manager.
Tracking of all customer complaints (written / telephonic) addressed to MD,GM and Area Manager and responding to them within the stipulated time. Present the customer complaint status to Regional Head
Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers.
Share new product propositions/applications with regional teams for better market penetration.
Make joint site visits along with construction head to meet the customer as well as assess the site condition during the sales process.
To remain proactive to customers / employee needs and develop, maintain good business relationship with customers.
On resolution of the complaint, obtain feedback from the customers.
Retain & Add major customers in Otis fold and handle Key Accounts customers of region.

Requirements

key customers

quotation

communication

self-starter

mba

elevator

Ability / Confidence to handle high profile Key Customers
Quotation submission to all the enquiries and compete vigorously in the market for winning the order.
Excellent Communication & Interpersonal skills
Assertive, Proactive, Result orientated and Self-starter
BE and MBA with 10-12 years in Elevator industry

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1853 Founded

Year of Establishment

Operates as a leader in vertical transportation solutions.

Pioneered the first passenger elevator, revolutionizing urban transportation.
Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
Their work can be seen in iconic structures like the Burj Khalifa.
Focuses on safety, efficiency, and sustainability in urban spaces.
Advanced smart elevator systems enhance user experience and energy efficiency.

Culture + Values

We put people at the center of everything we do.
We are reliable, smart and focused on the future.
We are creating a more personal, connected world.
We roll up our sleeves to get it done.

Environment + Sustainability

50% Reduction

Emissions Target

Aims to cut Scope 1 and Scope 2 emissions by half by 2030.

100% Certification

Zero-Waste Goal

Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.

30% CO₂ Reduction

Emissions Achievement

Factories have reduced CO₂ emissions by more than 30% since 2015.

6.62M lbs Recycled

Waste Diversion

Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.

Achieve carbon neutrality for factory electricity by 2030.
Complete ISO 14001 certification for all factories by 2025.
Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.

Inclusion & Diversity

34% Women Executives

Women in Leadership

34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.

26% Diverse Executives

Ethnic/Racial Diversity

26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.

56% Diverse Board

Diverse Representation

Over half of the Board members are women, ethnically diverse, or both.

100% Gender Parity

Gender Parity Target

Aiming for equal gender representation in executive ranks by 2030.

Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.

Articles

Careers at Otis

Innovation

Sustainability