Oversee quotes for repairs and certain equipment replacement, balance and distribute the workload.
Schedule and chair Technician meetings in effort to motivate, inform and train technicians and build morale.
Handle personnel issues related to Service Technicians.
Balance contract and billable hours of each technician.
Assist Technicians with technical problems.
Provide customer service and resolve client problems concerning service work, Service Technicians, service contract and billing issues.
Assist the Account Managers in calculate client needs and contract pricing.
Monitor performance of Technicians on preventive maintenance and billable projects.
Conduct annual performance evaluations to facilitate development and maintain records of skill level, training and salary level.
Investigate accidents and take action to prevent reoccurrence.
Monitor weekly open service-order report and provide feedback to the office while working to close out jobs.
Promote a safe work environment.
Supervise Service Technician activities to assist growth and ensure that each technician reaches their full potential, and that each acquires the highest standard of profitability.
Issue purchase orders timely and with all supporting documentation.
Maintain and track inventory.
Provides various supportive activities to other departments and associates.
Monitor and/or approve technician time: hours worked ST /OT, Unapplied, Billable, Contract, and Vacation.
Perform quality control inspections monthly.
Monitor and control the tool, uniform and other budget items.
Participate in the management team of the Service Department and assist in creating and maintaining an atmosphere conducive to high morale.
Interview candidates for Service Technician positions.
Serve as liaison between clients and other departments.
Collaborate with other managers to implement procedures to improve and promote Aircond - increase profits, build client trust and increase client base.
Train Technicians in accordance with the Aircond philosophy.
Assists dispatch in decision making with determining technician availability, geographical locations and/or as otherwise needed.
Requirements
safety
leadership
microsoft office
driver's license
customer service
communication
Strong adherence to Company safety goals and culture.
Strong leadership, organizational and analytical skills to effectively manage daily operations of the department.
Effective time management skills.
Ability to travel as needed.
Ability to effectively delegate responsibilities and coordinate work.
Excellent customer service skills.
Valid Driver’s License
Proven relationship management skills.
Ability to excel in a fast-paced environment and work independently.
Effective computer skills and proficiency in Microsoft Office programs.
Strong business acumen and technical knowledge.
Excellent verbal and written communication skills are required.
Benefits
Employee Assistance Program (EAP)
401(k) with Employer Match
Health Insurance: 4 plans available to choose from with Rx coverage