Senior Host & Events Coordinator

Description

• Assist in the execution of SLAs, KPIs, benchmarks, and recurring reports to maintain high service
• Troubleshoot and resolve complex client inquiries and escalated complaints efficiently.
• Collaborate with management to communicate department goals and align event execution with client
• Follow up with clients pre- and post-event to confirm satisfaction and gather feedback for continuous
• Impact own team and other teams whose work activities are closely related, fostering a collaborative
• Work with local and remote teams to confirm pre-event setup, including space configurations and audio/visual requirements, ensuring all details are complete.
• Coordinate and manage the Host coordinators daily activities. Establish work schedules and assign tasks.
• Set and track staff deadlines.
• Work with local and remote teams to order and manage event supplies as needed, maintaining inventory and ensuring availability.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Manage the meeting and events calendar for event spaces, ensuring optimal utilization.
• Gather and analyze data to identify and solve complex problems, recommending new techniques and

Requirements

• Ability to fulfill the physical requirements associated with this role, including stooping, standing, walking, and lifting/carrying heavy loads of 50 lbs. or more.
• Strong organizational skills with an advanced inquisitive mindset to continuously improve event
• High School Diploma or GED with 2-3 years of job-related experience in event planning or coordination.
• Advanced math skills with the ability to calculate figures such as percentages, discounts, and markups.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
• Experience in managing client relationships and ensuring high levels of client satisfaction.
• Excellent communication skills to evaluate and convey complex content in a concise and logical manner.
• Comprehensive understanding of event planning processes, procedures, and systems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance