Description

The Business Support Co‑ordinator will support the ongoing development, optimisation and stability of the CAFM system (Joblogic) within the Business Support function. The role works closely with the Business Support manager, the day‑to‑day IT application support team and department leads to ensure the system meets operational needs while driving project activity. This permanent position is a key part of our expanding Business Performance team.

• Provide Tier 2 support for Joblogic, handling escalated tickets and coordinating with day‑to‑day support.
• Assist users across departments with system guidance, troubleshooting and process understanding.
• Maintain and update system configuration changes as directed.
• Report incidents, monitor recurring issues and highlight risks or improvement opportunities.
• Support data accuracy and perform system housekeeping tasks.
• Assist the SME in managing Joblogic projects: track tasks, chase stakeholders and keep documentation current.
• Participate in testing cycles for new features, fixes or developments.
• Coordinate system‑related deliverables such as stock module releases or API project tasks.
• Prepare datasets required for project work.
• Support the Joblogic User Group by gathering feedback and consolidating improvement proposals.
• Contribute to update meetings with department leads, tracking actions and escalating issues as needed.
• Create and maintain SOPs, process maps, training materials and incident logs.
• Document new features, configuration changes and updates to ensure alignment with standards.

Requirements

• Strong understanding of operational workflows within service/maintenance environments.
• Excellent organisational ability to track tasks, follow‑up actions and manage multiple workstreams.
• Flexibility to work on multiple projects across locations and meet tight deadlines.
• Project and programme management experience (CAFM, Smartsheets, Excel).
• Ability to travel on short notice within the operational area.
• Good problem‑solving, analytical thinking and communication skills at all business levels.
• Quick learner of system configurations and adaptable to changes.
• Experience with data review, documentation and process mapping (desirable).

Benefits

The package includes a competitive starting salary with annual pay reviews and a company bonus scheme, plus 25 days holiday and bank holidays. Employees benefit from personal development and progression opportunities, a wellbeing assistant programme, hybrid‑working flexibility, and after a qualifying period, healthcare and medical insurance. Annual events and competitions add to a supportive work environment.

This role offers the chance to own system development, optimisation and related projects in a growing business where your input drives real change. If you think you’re a match, apply now.

Training + Development

Interview process

Visa Sponsorship

Security clearance