Head of Customer Care at Bellway Homes in Tamworth, England, United Kingdom | Kablio

Role

Description

site visits

customer satisfaction

team management

emergency call

cost control

dept liaison

Visit customers, where required, and agree works in line with NHBC Standards and Bellway Homecare
Take an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customer-related issues through to resolution
Attend NHBC Resolutions and bring learning/feedback back to the workplace
Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company’s Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction
Act as the first point of call out on emergency situations from Safeguard
Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
Efficiently and effectively improve and be responsible for Customer Care within the Division
Ensure cost control is monitored for any works that are carried out

Requirements

gcse maths

microsoft office

customer care

team management

planning

interpersonal

Good administration skills
Previous experience of managing, motivating and supporting a team of staff
Able to work to deadlines
Ability to work on own initiative
GCSE Maths and English – Grade 4+ (or equivalent)
Experience of working as a Customer Care Manager, ideally with a national housebuilder, housing association or council in a similar role.
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Ability to travel to all development sites, including the divisional office
Excellent planning and organisational skills
Effective listening skills
Excellent interpersonal skills, with the ability to communicate effectively at all levels

Benefits

Competitive car allowance
Competitive annual bonus
25 days holiday, plus bank holidays
Access to discounts and benefits portal
Holiday Purchase Scheme
Cycle to Work Scheme
Competitive salary
Earn and Learn Opportunities
Optional salary sacrifice car scheme
Contributory pension scheme
Life assurance
ShareSave Scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1946 Founded

Year Established

The company was established in 1946, marking its long-standing presence in the UK housing market.

Focus on delivering high-quality, sustainable residential properties to communities across the UK.
Operates in a wide range of locations, from urban developments to more rural settings, ensuring homes that meet diverse buyer needs.
Portfolio includes a variety of property types, from affordable homes to luxurious family residences.
Continued strong financial performance enables increased production and expansion of market presence.
Projects encompass both private and affordable housing, emphasizing sustainable construction techniques and high standards of design.
Ongoing commitment to providing quality homes in areas with strong community integration, creating long-term value for homeowners.

Culture + Values

Create dream homes built around you.
Demonstrate a passion for building exceptional quality homes in carefully selected locations.
Offer personalized care from initial enquiry to moving day and beyond.
Ensure expert craftsmanship with exceptional quality materials.
Design flexible living spaces designed to stand the test of time.
Cultivate a high-performing culture where colleagues enjoy coming to work and build rewarding careers.
Maintain a long-standing reputation for taking a personal interest in workforce well-being.

Environment + Sustainability

44.7% Reduction

Carbon Emissions

Achieved reduction in Scope 1 & 2 emissions since 2019.

75-80% Less

Carbon Emissions

Homes from 2025 will produce 75-80% less carbon emissions than current regulations.

1,700 t CO₂ Saved

Biodiesel Trials

HVO biodiesel trials have contributed to significant CO₂ savings.

99%+ Waste Diversion

Waste Management

Over 99% of waste diverted from landfill in 2023.

Net-zero target: Reduce Scope 1 & 2 emissions by 46% and Scope 3 emissions by 55% from FY2019 baseline by 2030
Scope 3 emissions per m² completed floor area reduced to 1.40 t (from 1.53 t in 2019)
Air-source heat pump trials delivering electric-only heating by December 2024 in all divisions
Waste per completed home reduced to 7.1 t (from 8.6 t in 2023); target 20% reduction by July 2025
12.2% of plots completed in timber-frame in FY24 (up from 11.4%)
Install EV charging, solar PV, smart thermostats, insulation, wastewater heat recovery and more across developments
Committed to 10% Biodiversity Net Gain on all new sites since July 2023; pursuing BNG+ through off-site habitat units and hedgehog highways
Signed Homes for Nature commitment: embed nesting bricks/boxes and wildlife corridors on all new developments from September 2024

Inclusion & Diversity

3,042 people

Employees总数

The company employs over three thousand individuals across its operations.

Awarded 'Best staff development' and recognised as an Employer of Choice by industry awards
Graduate trainee scheme and apprenticeship programmes in place
Long-term careers with many colleagues spending large parts of their working lives at the company
Gender split not disclosed publicly

Articles

Careers at Bellway

About Bellway

Bellway News

Role

Description

site visits

customer satisfaction

team management

emergency call

cost control

dept liaison

Visit customers, where required, and agree works in line with NHBC Standards and Bellway Homecare
Take an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customer-related issues through to resolution
Attend NHBC Resolutions and bring learning/feedback back to the workplace
Manage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Company’s Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfaction
Act as the first point of call out on emergency situations from Safeguard
Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
Efficiently and effectively improve and be responsible for Customer Care within the Division
Ensure cost control is monitored for any works that are carried out

Requirements

gcse maths

microsoft office

customer care

team management

planning

interpersonal

Good administration skills
Previous experience of managing, motivating and supporting a team of staff
Able to work to deadlines
Ability to work on own initiative
GCSE Maths and English – Grade 4+ (or equivalent)
Experience of working as a Customer Care Manager, ideally with a national housebuilder, housing association or council in a similar role.
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Ability to travel to all development sites, including the divisional office
Excellent planning and organisational skills
Effective listening skills
Excellent interpersonal skills, with the ability to communicate effectively at all levels

Benefits

Competitive car allowance
Competitive annual bonus
25 days holiday, plus bank holidays
Access to discounts and benefits portal
Holiday Purchase Scheme
Cycle to Work Scheme
Competitive salary
Earn and Learn Opportunities
Optional salary sacrifice car scheme
Contributory pension scheme
Life assurance
ShareSave Scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1946 Founded

Year Established

The company was established in 1946, marking its long-standing presence in the UK housing market.

Focus on delivering high-quality, sustainable residential properties to communities across the UK.
Operates in a wide range of locations, from urban developments to more rural settings, ensuring homes that meet diverse buyer needs.
Portfolio includes a variety of property types, from affordable homes to luxurious family residences.
Continued strong financial performance enables increased production and expansion of market presence.
Projects encompass both private and affordable housing, emphasizing sustainable construction techniques and high standards of design.
Ongoing commitment to providing quality homes in areas with strong community integration, creating long-term value for homeowners.

Culture + Values

Create dream homes built around you.
Demonstrate a passion for building exceptional quality homes in carefully selected locations.
Offer personalized care from initial enquiry to moving day and beyond.
Ensure expert craftsmanship with exceptional quality materials.
Design flexible living spaces designed to stand the test of time.
Cultivate a high-performing culture where colleagues enjoy coming to work and build rewarding careers.
Maintain a long-standing reputation for taking a personal interest in workforce well-being.

Environment + Sustainability

44.7% Reduction

Carbon Emissions

Achieved reduction in Scope 1 & 2 emissions since 2019.

75-80% Less

Carbon Emissions

Homes from 2025 will produce 75-80% less carbon emissions than current regulations.

1,700 t CO₂ Saved

Biodiesel Trials

HVO biodiesel trials have contributed to significant CO₂ savings.

99%+ Waste Diversion

Waste Management

Over 99% of waste diverted from landfill in 2023.

Net-zero target: Reduce Scope 1 & 2 emissions by 46% and Scope 3 emissions by 55% from FY2019 baseline by 2030
Scope 3 emissions per m² completed floor area reduced to 1.40 t (from 1.53 t in 2019)
Air-source heat pump trials delivering electric-only heating by December 2024 in all divisions
Waste per completed home reduced to 7.1 t (from 8.6 t in 2023); target 20% reduction by July 2025
12.2% of plots completed in timber-frame in FY24 (up from 11.4%)
Install EV charging, solar PV, smart thermostats, insulation, wastewater heat recovery and more across developments
Committed to 10% Biodiversity Net Gain on all new sites since July 2023; pursuing BNG+ through off-site habitat units and hedgehog highways
Signed Homes for Nature commitment: embed nesting bricks/boxes and wildlife corridors on all new developments from September 2024

Inclusion & Diversity

3,042 people

Employees总数

The company employs over three thousand individuals across its operations.

Awarded 'Best staff development' and recognised as an Employer of Choice by industry awards
Graduate trainee scheme and apprenticeship programmes in place
Long-term careers with many colleagues spending large parts of their working lives at the company
Gender split not disclosed publicly

Articles

Careers at Bellway

About Bellway

Bellway News