IT Helpdesk Specialist (On Site) at Voltage, Llc in Chapel Hill, NC | Kablio

Role

Asset Management: Track IT equipment and software licenses throughout their lifecycle.
Technical Support: Install, configure, and maintain desktops, laptops, printers, and peripherals.
Security & Compliance: Implement antivirus updates, enforce IT policies, and support cybersecurity best practices.
Additional Support: Assist with office access control systems, IP phones, and conference technology.
Microsoft 365 Administration: Manage accounts, licenses, MFA, and provide support for Outlook, Teams, SharePoint, and more.
Network Support: Troubleshoot LAN, Wi-Fi, VPN issues and coordinate with vendors for escalations.
Helpdesk Operations: Act as the first point of contact for IT issues via phone, chat, and email; document resolutions and maintain knowledge base articles.

Ability to adapt in a dynamic environment with shifting priorities.
Excellent communication and problem-solving skills.
3+ years of experience in desktop operations and maintenance (manufacturing or trading industry preferred).
Reliable transportation for multi-site support.
Bachelor’s degree in Computer Science, Software Engineering, or related field.
Ability to lift up to 20 lbs occasionally.
Strong knowledge of Windows/macOS, Microsoft 365, networking basics, and security tools.
Proficiency in Chinese is a plus.

Information not given or found

Information not given or found

Information not given or found

Information not given or found

Information not given or found

Company

Founded with a vision to reshape energy infrastructure, Voltage, LLC has become a leading provider of critical power solutions.
The company specializes in designing, building, and maintaining energy and utility systems for a wide range of clients.
Voltage, LLC has a track record of executing large-scale projects, ensuring power reliability, and maximizing energy efficiency.
Known for tackling complex energy challenges, the company supports both public and private sector energy initiatives.
With a deep understanding of commercial and industrial needs, Voltage has become the go-to partner for infrastructure development.
The company is driven by innovation and a commitment to creating sustainable, long-term energy solutions.

We are a group of innovative people who sincerely care about the renewable industry
Committed to innovation that respects people and the planet
Integrate climate change adaptation, product quality and safety, labor and human rights [...] into our corporate development strategy and decision-making processes.