Community Manager

Description

• In a professional and timely manner, and in accordance with Conifer policy, respond to and address all internal and external requests for information or action.
• Recruit, hire, train and be responsible for work performance by all team members under his or her direction to include, but not limited to, coaching, mentoring, and regular performance management of team members in accordance with Conifer policy and procedures.
• Process all accounts payable timely and in accordance with budget and Conifer procedures.
• Collect rents and handle delinquent accounts in a timely and efficient manner.
• Make bank deposits daily and/or as required.
• Follow and enforce all Conifer policies and procedures.
• Immediately report accidents and emergency situations to Risk Management and District Manager. Complete and submit the proper incident reports.
• May be required to assist at other Conifer locations as needed.
• Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents. Ensure that appropriate written records are kept of all maintenance work completed.
• Market and approve/disapprove all applications for rental; prepare, process and sign all leases and related forms.
• Maintain and submit regular and timely attendance records of all team members under his or her direction. Ensure overtime is reasonable and necessary, with District Manager approval where appropriate.
• In conjunction with Maintenance Supervisor, draft approval memos and contracts for approval and supervise outside contractors working on the property to ensure contract compliance.
• Ensure that community is maintained to Conifer standards.
• Perform written evaluations of employees and make recommendations for salary increases and/or advancement, under the supervision of District Managers and Regional RVPs.
• In conjunction with Maintenance Supervisor, obtain competitive bids for contract services and capital improvements; process bid packages per Company procedures.
• Provide excellent customer service to residents and resident organizations; respond timely and professionally to any inquiries including resident concerns.
• Ensure complete implementation and compliance with all housing program requirements and directives as appropriate.
• Inspect Community and apartments in accordance with Conifer policy.
• Maintain clean resident and subsidy ledgers.
• Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants/residents.
• Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends and vacant units are turned and leased timely.
• Lease-up process of new residential communities, including conducting tours, processing applications, executing leases, and coordinating move-ins to achieve occupancy goals.
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.
• Assist in development of annual budget and work within the approved budget. Seek District Manager approval for any unbudgeted expenses. Complete monthly variance reports and actively contribute to reforecasts as required.

Requirements

• Minimum 1+ years team supervision experience including training and performance management skills.
• Yardi Voyager experience desired or other accounting or housing software programs a plus.
• S.T.A.R. Training
• Resourceful; effective problem-solving skills.
• Able to work both independently and a team. Certified Occupancy Specialist (COS.)
• Demonstrated prior customer service or sales experience a plus.
• Minimum 1-3+ years prior site management or apartment management housing experience, preferably in affordable housing.
• Flexibility – able to prioritize projects and adapt work projects quickly when needed.
• Collaborative, friendly to effectively handle issues as they arise.
• Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives.
• Demonstrated excellent written/oral communication skills.
• Physical attendance at assigned work location during scheduled hours is essential.
• Minimum High School degree/GED equivalent required.
• Excellent interpersonal and customer service skills.
• Reliable transportation and valid drivers’ license needed.
• Demonstrated experience in solving resident, personnel, vendor and financial problems.
• Ability to exercise good business professionalism and business judgment at all times.
• Accounting experience with budgeting, accounts receivable & payables, variance analysis strongly preferred.
• Certifications Preferred or willing to obtain:
• Compliance experience or knowledge (LIHTC, HUD-Sec. 8, RD, others) strongly preferred.
• Strong organizational, time management, and multi-tasking skills to meet required deadlines.
• Flexibility to travel for training, meetings, conferences, as scheduled.
• Tax Credit Specialist (TCS)
• Associates Degree in Business or some college desired; Bachelors’ degree a plus.
• Strong MSOffice skills (Word, Excel, PowerPoint, Outlook) for effective communications.

Benefits

• LIHTC (Low Income Housing Tax Credit)
• 40 Hours per Week
• Cold Spring Lane Apartments located at 3025 West Cold Spring Lane Baltimore, MD 21215.

Training + Development

Interview process

Visa Sponsorship

Security clearance