MANAGER, CLIENT & STAKEHOLDER ENABLEMENT PROGRAM MANAGEMENT

Description

The Manager, CSE Program Management plays a central role in coordinating and supporting the delivery of major, non-housing real estate initiatives across CreateTO and the City of Toronto.

Reporting to the Vice President, Client & Stakeholder Enablement, this position provides the leadership, structure, and strategic coordination required to manage a growing portfolio of complex, cross-divisional initiatives. The Manager is responsible for building and maintaining the systems, governance frameworks, and performance tools that ensure consistent delivery, accountability, and alignment with City and CreateTO strategic priorities.

• Develops and maintains positive relationships with community groups and stakeholders in the City of Toronto.
• Overseeing the planning and coordination of real estate projects, including site selection, budgeting and timeline management.
• Develop and maintain program dashboards, risk registers, and performance tracking systems to provide visibility into progress, issues, and outcomes.
• Coordinate program schedules, deliverables, and dependencies, ensuring alignment with corporate priorities and CreateTO’s strategic objectives.
• Identify potential risks and develop strategies to mitigate them.
• Prepare and present high-quality materials, briefings, and recommendations for CreateTO’s senior management team
• Manages relationships with vendors.
• Establish standardized governance structures, approval processes, and documentation protocols to support informed decision-making.
• Works collaboratively and develops and maintains good working relationships within CreateTO.
• Managing CSE project budgets, analyzing financial performance and preparing reports for stakeholders
• Build and maintain strong collaborative relationships with internal and external stakeholders, including senior City officials, agency partners, and community representatives.
• Lead the consolidation of program information to support portfolio management and executive reporting.
• Serve as the central program coordination lead, working closely with project leads, City divisions, and agencies to resolve issues, manage dependencies, and ensure timely delivery of outcomes.
• Act as a trusted advisor and liaison between CreateTO leadership, City divisions, and external partners to support coordinated decision-making.
• Monitor program level risks, interdependencies and resourcing
• Coordinating cross functional teams, identifying workstreams and ensuring that everyone is working towards the common goal of the project.
• Provide strategic oversight and coordination across multiple high-priority initiatives, ensuring cross-divisional alignment.
• Engage with various stakeholders both internal and external.

Requirements

• Sound judgment and political acuity in navigating complex organizational structures.
• Demonstrated experience supporting the delivery of capital, real estate, or strategic initiatives in a public sector or real estate context.
• Proven ability to organize and manage multiple workstreams and stakeholders simultaneously.
• 7 plus years of progressive experience in program or portfolio management within large, complex, or multi-stakeholder organizations.
• Excellent communication, facilitation, and stakeholder engagement abilities.
• Strong program and project management skills, including planning, scheduling, and reporting.
• Strong analytical, problem-solving, and organizational skills.
• Post-secondary degree in Real Estate, Business Administration, Public Administration, Urban Planning, Project Management, or a related field.
• Proficiency with project management tools and software; PMP or equivalent certification an asset.

Benefits

We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act. Candidates can request accommodation related to the protected grounds at any stage of the hiring process.

Training + Development

Interview process

Visa Sponsorship

Security clearance