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Customer Performance Specialist - M&V Engineer

Johnson Controls

Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.

Manage energy performance guarantees, M&V, client relations, and cost control for building projects.

8d ago

$83,000 - $139,000

Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Irving, TX

Hybrid

Company Size

94,000 Employees

Service Specialisms

Climate Control

HVAC

Facility Management

Fire Alarm and Suppression

Security Equipment

Building Systems

Engineering

Consulting

Sector Specialisms

Buildings

Commercial

Residential

Industrial

Energy

Infrastructure

Security

Safety

Role

What you would be doing

data archival

performance reporting

utility monitoring

risk auditing

customer relations

certification management

Owns and manages up-to-date archival records associated with Performance Contracting projects.
Responsible for the promotion and adherence of JCI safety policies.
Responsible for the creation and delivery of high quality / high value performance reports that convey added value and analysis of cost reduction to contract specifications and/or guarantees (Options A, B, C, D and Non-Measured Savings) to the client. Responsibilities include the structure and grammar of the reports.
Active in professional organizations. Participates in "added-value" customer and community events in support of their objectives.
Promotes and completes EPA Green Light/Energy Star, renewable solutions, LEED and other award programs administrative requirements per contractual requirements.
Assists JCI performance engineering consultant in researching problems or opportunities that might cause performance slippage and or additional savings respectively. Monitors energy consumption and non-energy performance items. Gathers further information from on-site service providers and customer's maintenance staff. Initiates immediate corrective actions, which includes notifying the customer of any needed action on their behalf. Keeps Performance Engineering Manager updated and involved when need for corrective action is identified.
Develops and maintains positive customer relationship during the design phase of the opportunity development. Maintains this positive customer relationship during project build and throughout the duration of the performance guarantee.
Owns and manages JCI tools & processes that ensure timely collection and accurate data entry of utility bills or other monitored consumption sources for portfolios up to $60M in active guarantees. Initiates actions and develops positive customer relationships to support this activity. Ensures delivered M&V costs are within 3% of estimated amounts.
Monitors data gathering systems (remote measurement and verification monitoring/ECM, NISC web base tool, FPI, etc) to track energy consumption during the installation and guarantee/tracking phases. As appropriate, solves issues and keeps performance engineering manager updated and involved when need for corrective action is identified.
Actively participates in internal release or renewal meetings, customer kick-off meetings, and on-going account meetings including customer touch point visits.
Input's data, coordinate's data and audits the Guarantee Risk manager database. Assists in the generation of internal risk management reporting as requested.
Coordinates and audits the Guarantee Risk manager database. Responsible for proactively generating internal risk management reporting as well as assist in monthly backlog reviews with regional management.
Participates in transition meetings with Operations to ensure project scope, objectives, timeline, and customer requirements have been achieved and the start of the performance period is properly documented.
On selected accounts, develops and leads the solution performance presentation to the customer.
Develops and maintains relationships with suppliers and vendors as well as facility mid-level technical & financial managers.
Develops customer baselines or benchmarks as needed.
Works to secure and maintain relevant professional certifications and licenses (e.g., Professional Engineering license). Responsible for remaining current with relevant engineering or design standards and practices.

What you bring

cem

cmvp

solar

facility management