Software Coordinator-Powers-Central Arkansas

The Software Coordinator will report to the VP of Technology to help oversee the administration, support, and optimization of the company's operations management software. This role is pivotal in ensuring smooth software functionality, providing first-line technical support, and delivering user training to enhance operational efficiency. The candidate will maintain data integrity, audit data for accuracy, and generate reports for management. Additionally, they will manage user accounts, communicate software updates, and document issues for resolution. Proficiency in database structures, Excel, and data analysis is essential for success in this position.

• Technical Support: Provide first-line support for staff on software-related issues. Assist users with software navigation and problem resolution. Document and escalate issues to the software company’s support. Maintain accurate records and logs of support requests and resolutions.
• User Assistance: Conduct training sessions for new users and ongoing training for existing users. Develop and distribute user guides, documentation, and video instructions. Collaborate with other departments to streamline operations and improve efficiency.
• Reporting/Data Management: Ensure all data within the operations management software is clean and accurate. Manually edit and clean up data as necessary. Implement and maintain data quality standards and procedures. Regularly audit data to identify and correct any discrepancies. Understand and utilize database structures, Excel, and data analysis. Build reports for Management.

Powers requires pre-employment background checks and drug screenings.

• Proven experience in creating business reports using Excel and other software
• Strong data analysis and reporting skills
• Strong technical aptitude and ability to learn new software quickly
• Bachelor's degree in Business Administration, Industrial Engineering, Data Analytics, Information Technology, or a related field preferred.
• Proficiency in Microsoft Suite
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail