Branch Sales Associate

Description

• Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
• Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
• Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.

Requirements

• Demonstrated ability to rapidly grow sales in a retail environment.
• Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
• Prior experience using sales and/or inventory management systems.
• Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
• Ability to function at an above-average level in a technical environment.
• Experience in leading people in a retail environment.
• Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
• High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
• Prior experience in Customer Service.
• Computer literacy with proficiency in MS Office applications.
• Experience working with HVAC contractors strongly desired.
• This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.
• Prior leadership roles with profit and loss responsibility preferred.
• Ability to work in a team environment and be willing to participate.
• Experience building and maintaining cross-functional relationships.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance