Facilities Services Director

Description

• Ensuring that both budget and specification are brought in on target.
• Ensure compliance of all Health & Safety Legislation and procedures and assist and support audit processes.
• Liaise with the Keys Account Managers on procurement, variations, and contract changes within the allocated Contract(s) to maximise value for money.
• Maintain an interface with the client(s) on Health & Safety issues (completion of joint plans), policies and procedures.
• Liaise and work closely with the support functions and specialists in co-ordinating and assisting in their input into the Contract(s).
• Manage and support the existing team in upskilling to deliver the new ‘Total FM’ offering.
• Investigate and close out complaints and address underlying issues accordingly.
• Responsible for the appropriate selection, recruitment, management, training, and retention of staff in line with MSS’s HR policies and procedures.
• Ensure effective programming of planned preventative maintenance, projects and lifecycle works with minimal impact on the site users.
• Ensure appropriate contract administration and record keeping is maintained and audit records during regular site visits.
• Establish and maintain appropriate subcontract arrangements using MSS’s subcontract documentation and ensure regular performance reviews are undertaken.
• Validate/monitor additional hours requested by clients, ensuring accurate records are maintained and submitted in a timely manner.
• To provide regular and effective feedback to the Managing Director on the performance management of the contracts for all aspects of service delivery, staff management and legal compliance.
• Manage and support teams in the operational delivery of the contract requirements and services delivery in line with MSS Group values and standards.
• Act as mediator in possible conflict scenarios.
• Deal with day-to-day staff management issues i.e., recruitment, discipline and development of the site(s) based staff as well as carrying out assessments/appraisals, capability, and grievance issues.
• Liaise with clients on a regular basis to ensure their needs are being met and MSS are offering all possible service lines into the client portfolio
• Provide guidance to the site teams in delivering the service in a timely manner and in accordance with the contract expectations.
• Lead the strategic transition of the business from a sole provider of ‘Soft FM’ services to a ‘Total FM’ offering incorporating ‘Hard FM’ services
• Conduct Team Meetings to agreed frequencies and attend all contractual meetings as required
• Act as the Authority and point of contact and liaise with clients and their representatives at regular and ad hoc meetings.
• Produce monthly and ad hoc reports, collating and validating data and documentation. To include but not limited to FM services, additional hours, utilities, damage, lifecycle, variations, and benchmarking data.
• Maintain confidentiality of sensitive information.
• Undertake employee welfare discussions.
• Completing return to work meetings effectively.
• Ensure controls are in place including audits to monitor the management and delivery of the services provided by MSS and their subcontractors.

Requirements

• Ability to hold and minute investigatory meetings to support the HR function.
• Experience of working and managing teams & stakeholders within a functional business structure.
• Extensive experience in Hard & Soft FM services.
• Good Project Management skills including management of risk for delivery of projects to scope, time, cost, quality, safety and security of supply.
• Experience with PFI/complex contract delivery.
• Relevant degree (Facilities Management, Engineering) and professional qualification.
• A strong understanding of SHEQ requirements/legislation.
• Mental health awareness exercises – work closely with HR/marketing for opportunities etc.
• Demonstrable experience of working under commercial contract frameworks such as NEC3/JCT etc.
• Strong Knowledge of and commitment to MSS’ overall aims and objectives.

Benefits

• Competitive salary depending on experience.
• Cycle to work scheme.
• Wellbeing ambassadors – network of internal mental health first aiders
• Company Car/Car allowance
• Bereavement counselling
• Permanent additional day’ annual leave for 5, 10 & 15 years – MSS
• Gym/lifestyle discounts
• For the year only – additional day’ annual leave for 10, 20, 30, 40 & 50 years - RSK
• Smart Health/digital GP service
• Life assurance – 3 x annual salary payment for death in service

Training + Development

Interview process

Visa Sponsorship

Security clearance